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M
Marichel
April 29, 2024
Question

Need to see customer's full credit card number

  • April 29, 2024
  • 1 reply
  • 0 views

I've been using QB Desktop 2021 and have just migrated to QB Online. I receive customer payments by credit card, which I manually process with my payment provider. I need to be able to see the entire c/c number in order to do this, which was possible in QBDT 2021. I get it about data security, however it should still be possible to see those numbers - just password protect them. 100% preventing the QB user from seeing those numbers is self-defeating from a security aspect, because the user is instead going to enter the data on an un-encrypted field in the customer's QB account record. Or worse yet, keep a hard copy of the information in a drawer somewhere.

 

What it appears like is that Intuit is doing everything possible to drive financial transactions through their own payment system. However they are greatly inconveniencing their customers in the process. Not a good look.

1 reply

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I used to have an invoices sho
April 29, 2024

Hey there, @Marichel!

 

At present, QuickBooks Online (QBO) doesn't have a built-in feature that lets you view the full credit card number even when you have a password set up as a security measure. However, it's worth noting that our team is always working to improve your QBO software. So, it'd be a great suggestion to consider adding this feature in the future update.

 

I encourage you to provide feedback to our Product Development team regarding your interest in having the option to view the credit card number. Your feedback will help us enhance our product. Here's how:

 

  1. Click the Gear icon, and select Feedback under PROFILE.
  2. Enter your comments and product suggestions.
  3. Once done, click Next to submit.

 

Please know that you can also track feature requests through the QuickBooks Online Feature Requests website.

 

Additionally, you can visit this article to learn more insights and information on other payroll processes using QuickBooks Online: 

 

 

We'd appreciate so much your time and your suggestion, Marichel. Let us know if you have any other questions or concerns. Have a fantastic day!

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