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R
rlift
February 11, 2022
Question

New Company File

  • February 11, 2022
  • 1 reply
  • 0 views

I have created a new company file in QuickBooks Premier Plus Edition 2021.  I have users set up, but when they try to access the new file it instructs them to change their password, after they close the file and come back in they get the same instructions to change their password.  This only happens in the new Company file, has anyone else experienced this?

1 reply

LieraMarie_A
LieraMarie_A
February 11, 2022

Hi there, @rlift. Let me share some troubleshooting steps to identify why the system instructs them to change passwords every time they log in.

 

You can run the Verify/Rebuild tool. Verify will detect any damaged data. Rebuild will attempt to fix the damaged data detected. It also allows your QuickBooks software to refresh the data inside the company file. Make sure to create a backup copy of your company file before doing the Verify and Rebuild process. If there are changes that occur, having a backup copy allows you to restore it to undo the changes.

 

Follow the steps below on how to verify data:

  1. On the top menu, click File.
  2. Choose Utilities.
  3. Select Verify Data.
    1.JPG
  4. Click OK when you see the message, QuickBooks detected no problem with your data.
  5. If Verify finds an issue with your data, you'll be prompted to Rebuild Now or View Errors.
  6. Click Close or View Errors and take note of the specific error message.

 

Next, here's how to rebuild data:

  1. On the top menu, click File.
  2. Choose Utilities.
  3. Select Rebuild Data.
    2.JPG
  4. Click OK if you receive a prompt to back up your company file.
  5. Click OK when you get the message, Rebuild has completed and proceed to the next step.
  6. Run Verify Data again to make sure there's no error.

 

I've also included here a guide on resolving any possible data issues: Fix data damage.

 

Keep me posted if you have further questions about your QuickBooks password. I'll be around for you. Take care.

R
rliftAuthor
February 15, 2022

The verify did not bring up any errors.  Does anyone have any other options?

Rubielyn_J
Rubielyn_J
February 15, 2022

Glad to see you back to this thread, @rlift. I can share other options to fix your concern with a prompt of constantly changing passwords.

 

We can repair your company file using QuickBooks Tool Hub, which also fixes common errors. From there, we can run Quick Fix.

 

Here's how:

 

  1. Close QuickBooks.
  2. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub. Then save the file somewhere you can easily find it.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. Once done, double-click the icon on your Windows desktop to open the tool hub.
  6. From the tool hub, click Company File Issues.
  7. Choose Quick Fix my File.
  8. Select OK when it completes and launch your QuickBooks.

 

If the issue persists, let's run QuickBooks File Doctor: 

 

  1. From the tool hub, choose Company File Issues.
  2. Click Run QuickBooks File Doctor. It can take up to one minute for the file doctor to open. 
  3. In the QuickBooks File Doctor choose your company file from the drop-down menu. If you don’t see your file, click Browse and search to find your file.
  4. Select Check your file (middle option only) and then click Continue.
  5. Enter your QuickBooks admin password and then select Next.

 

Once the scan finishes, open QuickBooks and your company file. 

 

For additional info, you may also open this link: Fix company file and network issues with QuickBooks File Doctor.

 

I'm also attaching this article you can read through on what to do if you can't open your company file in QuickBooks Desktop and run through the other common issues noted there.

 

Don't hesitate to come back if you need assistance with anything else. I'm always happy to help. Have a great day!

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