New user not receiving invitation email

Hi there, jpope.

Whitelisting Intuit’s email server hostnames is a good start in isolating this issue since this process helps avoid invitations getting tagged as spam. Though, there are many reasons why your new users didn't receive their invitation. You can check the pointers that I've listed below:

• The company’s email address is incorrectly formatted in Company settings.
• The recipient’s mail servers might be blocking the email.
• The invitation may have already expired. Email invites expire after 30 days from when it was sent.

To further isolate the issue, we can resend the email invitation. Before diving in, please double-check  if your email address is correct. Here's how:

1. Click the Gear icon.
2. Under Your Company, select Account and Settings.
3. Choose Company, and then click the Edit icon in the Contact info section.
4. Even if it's correct, carefully re-enter the company email address. Make sure not to use any extra characters or leave any blank spaces before, within, or after the address.
5. Select Save, then choose Done.

Once done, we can now resend the user invite:
 

1. Click the Gear icon.
2. Select Manage Users.
3. Choose the appropriate user you need to invite again.
4. Select Resend invite from the Action column.

Alternatively, you can send a test invite to your own email address.

I also recommend reading this article to learn more about the different user types/levels of access and number of users you can add in your QuickBooks Online plan.

I'll be right here to keep helping if you have any other concerns or follow-up questions. Stay safe and healthy.

I am having the same problem. I can receive the emails, but my new employee is not receiving them. Gmail accepts them, but I need them to receive on the work email. Please help!