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ebebpl
July 16, 2022
Question

Not getting the QB Online initial invite registration email

  • July 16, 2022
  • 1 reply
  • 0 views

Hello,

 

Our QB Proadvisor created a new company QB Online account in her QB Online Wholesale version. After she added our company email account we do not get the invite registration email. We tried many different emails thinking some whitelist or junk/spam issues but the email never comes. We tried with company domain email and then we tried with personal gmail account to add to the QBO account but the invite never comes. The QB Support chat always gives the same dumb reply to whitelist the inituit or quickbooks domain but that cannot be the reason if we are trying with @gmail.com account which wont have white list or other issues since we checked all the blocked emails and domain and inituit or quickbooks is not blocked in Gmail. So we are stuck as we cannot login to QB Online created by the QB ProAdvisor Wholesale QBO account.   

1 reply

A
AbegailS_
July 16, 2022

I appreciate you for trying those possible fix in sending the invitation email, @ebebpl. 

 

I'm here to route you to the best available support so you'd be assisted, at the same time they can create a ticket and pass it on to our product engineers so that they can investigate and fix it as quickly as possible.

 

Here's how to contact us:

  1. Login to your QuickBooks Online company.
  2. Click Help (?) at the top right.
  3. Select or type Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
    • Ask the community to get help from businesses like yours.
    • Start a chat with a support expert.

 

For additional information, I've attached some articles about customizing user access, as well as a video tutorial for visual reference: Add, delete, or change user access.

 

Also, you can share this article with your accountant if they're unable to accept the invite: What to do if you can't accept client invites in QuickBooks Online Accountant.

 

Please know that I'm just a post away if you have any other questions. Have a great day ahead.

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