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R
rainbowtechdesig
February 14, 2023
Question

One day UP next day DOWN

  • February 14, 2023
  • 1 reply
  • 0 views

What is going on with Quickbooks Online. Over the weekend no access. Finally yesterday I was able to send out the invoices I needed to send. Today. Nothing. One blank screen with a big black dot on it.

 

I pay what, for my business, is a lot of money for Quickbooks Online. WTF!!!??

Can anyone help/explain?

Thank you,

Shari

1 reply

Bryan_M
Bryan_M
February 14, 2023

I hear you, @rainbowtechdesig.

 

I'm already here to help you fix your issue today. Stored cache files may cause odd behaviors such as blank pages when running a web-based program like QuickBooks Online (QBO). 

 

Performing troubleshooting steps will determine if this is a browser-related issue or not. The initial step is to access your QBO account via incognito mode. This doesn't store cache files that might be causing the issue. 

 

These are the shortcut keys you can use:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Microsoft Edge: press Ctrl + Shift + P
  • Safari: press Command + Shift +N

 

Afterward, try logging in to your QuickBooks Online and open customer transactions, check if blank pages with black still occur. 

 

If this works, clear the cache of your regular browser to remove piled-up data.  If the issue still persists, you can use another supported browser or device. Might be that the current one you're using has a temporary issue with the program.

 

Feel free to read these articles for more details:
 

 

If you have any other concerns about managing your QuickBooks Online account please don't hesitate to leave a reply below. I'm always here ready to lend a hand. Have a great week ahead and stay safe.

R
rainbowtechdesigAuthor
February 16, 2023

Thank you for your help. Under normal circumstances I’m sure your solution would work. But… this is part of the update from Intuit. 

“Some customers in central Florida are continuing to experience issues logging into QuickBooks Online and QuickBooks Self-Employed. We’re working with the Internet Service Provider to resolve the problem.”

 

I am in St Pete. My computer isn’t the problem. But thank you!

 

shari

C
Carneil_C
February 16, 2023

I appreciate your prompt reply, @rainbowtechdesig.

 

Getting this fixed is our top priority, and rest assured that this will be taken care of with the utmost urgency.

 

Yes, you're correct. There is an outage with our system and an ongoing investigation into why other QuickBooks Online users are having trouble viewing or printing their invoices. Please know that our engineers are already aware of this matter and are working on a fix.

 

Consider reaching out to our QuickBooks Online Support team so they can add you to the list of affected users. You'll be notified via email once the issue is resolved. Here's how:

 

  1. Go to Help (?), then click Contact Us.
  2. Please enter your question and select Let's talk or Continue.
  3. Review and Select from the following: Ask the community, Have us call you, or Chat with us.

 

While we look at this, we advise you to use the mobile app for your product to access your company instead. To learn how to use QuickBooks on your phone, you can check this reference: How to download the QuickBooks Online mobile app.

 

You can also check this link for updates on your end from time to time: https://status.quickbooks.intuit.com/

 

Please bear with us as we work on this. Keep me posted if you have any other questions or concerns about QBO-related tasks. I'll be around to answer them for you. Keep safe always.

 

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