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A
angela-angelagma
February 19, 2023
Question

One of my accounts recently disappeared from the mobile app. I can see that it is connected, but no transactions show up. It shows up fine on the desktop version. Ideas?

  • February 19, 2023
  • 1 reply
  • 0 views
It worked fine for over a year. I didn't change any settings that I know of. The account just vanished from everywhere except the list of connected accounts. I have three other accounts connected, and they are all showing up just fine.

1 reply

R
RoseJillB
February 19, 2023

I’m delighted to have you here in the Community, angela.

 

Let me share a way to rectify your concern about missing accounts connected when pulling up QuickBooks on a mobile app.

 

Do you have another QuickBooks account connected to your mobile app? It could be that you pull up the incorrect account. Once verified, please recheck the bank accounts connected to it. Also, you’ll want to ensure that your app and phone OS are updated. This enables your program to run seamlessly.

 

Otherwise, we can perform mobile troubleshooting steps to resolve common errors using QuickBooks on mobile. By doing so, you can get a fresh start with QuickBooks and help minimize historical data.

 

Here's how:

 

 iOS

 

1. Go to Menu ☰ and tap Help & Feedback

 2. Tap Refresh Data.

 Note: A message appears “Caution. If there was a problem getting your latest QuickBooks Online data, you can refresh it now. It may take a few minutes.”

 3. Tap Refresh to confirm.

 

 Android

 

 1. Go to Menu ☰ then tap More Options ⋮.

 2. Tap Settings then Refresh Data.

 3. Tap YES to confirm.

 

Feel free to leave a reply if you need more assistance with bank accounts on a mobile app. I'm here to help anytime. Have a great day!

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