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DEW2022
July 28, 2022
Solved

Open Invoice Under a Customer Account Yet Customer Balance Shows Zero Balance

  • July 28, 2022
  • 1 reply
  • 0 views

One of our team pointed out that a customer of ours has an outstanding invoice balance and yet in the customer list in the customer center the "balance" column has a zero.  Is this a sign of a corrupt data file, incorrect transaction activity or something else?  (See Screenshot) 

Best answer by BigRedConsulting

Your screenshot show the transaction total Amounts, not the open balance.

 

To see the open balance, right click on the table and choose Customize Columns. Then add the Open Balance column:

1 reply

BigRedConsulting
BigRedConsultingAnswer
July 28, 2022

Your screenshot show the transaction total Amounts, not the open balance.

 

To see the open balance, right click on the table and choose Customize Columns. Then add the Open Balance column:

D
DEW2022Author
August 10, 2022

Thank you.

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