Our balance sheet is out of balance. Transactional Bank account: In the bank register the balance is 0, on the balance sheet it has a positive balance. Who can help?

Thank you for reaching out to us here on the Community page, @quickbookfeil.

As mentioned by Rainflurry can you provide more details about the Balance Sheet and Transactional bank that doesn't match? Any additional details will help us resolve if there's a discrepancy.

 Also, when running the Balance Sheet, make sure to check the accounting basis that you set for the said report, and dates should match with the Transactional bank. Cash and accrual are two methods of reporting income and expenses. 

• Once you use cash method in reports, your report will count income and expenses when you receive the payment or pay the bill.
• If you sent an invoice or received a bill but the money hasn’t changed hands yet, your report doesn’t include it in your income and expenses.

• While for accrual method, this will count income and expenses as soon as you send an invoice or record a bill.
• It will include income and expenses even if the payment has not been made.

To change the method used on your report, follow the steps below:

1. Go to Business overview and select Reports.
2. Choose a report.
3. Change the dates if necessary.
4. Select Cash or Accrual under Accounting method.
5. Hit Run report.

For more details, see this article: Choose between cash and accrual accounting methods in QuickBooks Online.

I've also added these articles that can guide you add more filters to your reports and reviewing your Balance Sheet: 

• Resolve A/R or A/P balances on a cash basis Balance Sheet
• Common Custom Reports In QuickBooks Online
• Customize reports in QuickBooks Online

Let me know if you have follow-up questions by commenting below. I'll be right here to help manage your reports in QuickBooks. Stay safe!