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K
KimJorani
June 28, 2021
Question

Over 3 wks ago I discovered 2 of my credit cards associated with my business accounts were removed by a staff of QB with live bookkeeping, since then I have not been able to re-sync the transactions for these 2 accts. I reported the issues still not

  • June 28, 2021
  • 1 reply
  • 0 views

Over 3 wks ago I discovered 2 of my credit cards associated with my business accounts were removed by a staff of QB with live bookkeeping, since then I have not been able to re-sync the transactions for these 2 accts. I reported the issues, it still not fixed. Have anyone have this happened to them? If so how was it fixed and how long did it take to get resolved. This has been a frustrating experience as a new user of QB accounting. 

1 reply

A
AbegailS_
June 28, 2021

This is not the kind of service we want you to experience, Kim. I want you to know that helping you is our priority. 

 

Since this issue has already been reported. I recommend contacting our Customer Care Support. They have tools to check the status of the reported issue. 

 

Here's how to reach out:

  1. In your QBO account, go to the Help (?) menu at the top.
  2. Scroll down and select Contact Us.
  3. Type in a brief description of your concerns, then hit Continue.
  4. Choose either Start a chat, or Get a callback.

 

In case you need some additional reference for future QBOA tasks, browse topics here and look for responses that fit your concern.

 

Please know that I'm always here to assist you if you still have questions or concerns with your account. Just drop a comment anytime and I'll be glad to answer them for you. Have a great day and stay safe!

K
KimJoraniAuthor
June 28, 2021

Apparently, with this type of removal, those accounts will not be able to be automatically synched going forward. So all transactions going forward for those accounts will need to manually updated to QB, something I do not want to do. I am working with the person assigned to work with me with the details as I have spent many hours on documenting, meeting, checking, and testing to provide requested details and verifications. This was not what I expected. 

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