packing slip leaving off ship to address. Where can I adjust?

There are several ways we can ensure that the Ship to address is applied, Jeff. We can check and customize the invoice settings, check the template settings, or create a new Custom Form Style. Let's dive in through your options.

I'll add a step-by-step guide to ensure the Ship to address is included correctly. First, let's check if this is enabled in the specific invoice:

1. Open the invoice in question.
2. Click on the Manage settings for the invoice.
3. Ensure in the Customization tab that the Ship to address box is properly ticked.

Next, make sure the correct template is selected to add the details in the packing slips:

1. Open the invoice in question again.
2. Under the same Manage settings, go to the Design tab.
3. Ensure the appropriate template is selected. 

On the other hand, you can also create a new custom form style or edit an existing one to ensure the ship-to address is included.

1. To create a new Custom Form Style:
   1. Go to gear icon ⚙︎ and select Custom form styles.
   2. Click on the New style dropdown arrow and select Invoice.
   3. Navigate to the Contents tab.
   4. Ensure the Shipping box is ticked under the Header section to include the ship-to address.
   5. Click Done.
   6. Apply the new form style to the invoice by going back to the invoice, clicking Manage, selecting Design, and then choosing the newly created form style.
2. To edit an existing form style:
   1. Go to Settings ⚙︎ icon again and select Custom form styles.
   2. Find the form style you want to edit and click Edit on the right side.
   3. Go to the Contents tab.
   4. Ensure the Shipping box is ticked. Then click Done.
   5. Apply the edited form style to the invoice by going back to the invoice in question, clicking Manage, selecting Design, and then applying the edited form style.

Furthermore, let me share this helpful article you can refer to for processing customer payments: Receive and process payments in QuickBooks Online with QuickBooks Payments.

Lastly, I'm pleased to inform you that you can elevate your financial management with the help of our QuickBooks Live Expert Assisted team. They specialize in helping you transform your financial management and provide personalized advice for your business's specific demands. Feel free to check them out anytime.

Please feel welcome to return in the comment section if you need further assistance or have other queries about managing your transactions, Jeff. The Community is available around the clock to help you.