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Bk74
November 9, 2018
Question

Paid for a subscription but keeps telling me that my free trial has ended

  • November 9, 2018
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

MichaelDL
MichaelDL
November 9, 2018

Thanks for bringing this matter to my attention, @Bk74.

 

First and foremost, congratulations on deciding to subscribe with QuickBooks. I hope you find your time with us productive and enlightening. I'm here to help you get this subscription issue squared away. Can you let me know if the subscription details are evident in your account's Billing section? To verify this:

 

Verify account billing

  1. From QuickBooks Online, click on the Gear icon (⚙).
  2. Select Account and Settings.
  3. On the Billing & Subscription tab, look in the QuickBooks section.

 

Is the subscription that you paid for reflected here? If not, you can click Subscribe Now and follow the on-screen instructions to get started. We also offer a guide on managing your billing and subscription information that you may find helpful.

 

If you've already been charged for a subscription but the details aren't apparent here, please get in touch with our support team to get this issue resolved:

 

Contact the QuickBooks support team

  1. Follow the Official Contact link.
  2. Select QuickBooks Online.
  3. Click Solving issues & error messages > Login > Get Phone Number at the bottom.
     

This team can search for your payment via email or charge credentials to determine why the subscription isn't being applied to your QuickBooks Online company. Please keep me posted on your results with this, I want to ensure your success. Thanks for reaching out, I look forward to hearing from you.

C
cathyclark787
April 14, 2019

I'm having the same issue and when contacting QBSE they say to contact you.  Your little garbage link doesn't have the answer and want to get resolved before you DUMP MY HARD work and still collecting my money!!@@2  Get me a real phone number

    MaryLurleenM
    MaryLurleenM
    April 15, 2019

    Hello there, cathyclark787,

     

    You might have used a different email address or user ID when you subscribed.

     

    I recommend contacting QuickBooks Self-Employed Support so they can pull up your account and check the reason why you're getting the message. They can also help you login to the subscribed account.

     

    Here's how:

    1. Click Assistant at the top right.
    2. Type talk to a human.
    3. Select Chat with an agent to get live support.

    Don’t hesitate to comment below if you got additional concerns, I’m always here to help you.

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