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November 11, 2024
Question

Parameter specified as non-null is null error message

  • November 11, 2024
  • 1 reply
  • 0 views

Hi. I am unable to login to self employed app. I get this error message,

Parameter specified as non-null is null: method okhttp3.internal. Util.c, parameter $this_asFactory

Can anyone help please. Thank you

1 reply

November 11, 2024

I understand how inconvenient it can be to run into login issues, Pwoolly. Rest assured that I will help you sort this out.

 

The error message you're encountering can be due to a connectivity issue with the app or a temporary glitch. Here are several troubleshooting steps you can consider to fix it:

 

  • Ensure you're connected to a stable Wifi connection or good mobile data.
  • Ensure you have the latest version of the app installed on your device.
  • Clear the app's cache and data.

 

To clear the app's cache for Android:

 

  1. Go to the phone's Settings and select Apps.
  2. Find the QuickBooks Self-Employed app in the list.
  3. Pick Storage, then tap Clear data.

 

To clear the app's cache for iOS:

 

  1. From your phone's Settings, choose Settings.
  2. Click on General and choose iPhone Storage.
  3. Find the QuickBooks Self-Employed app in the list.
  4. Select an app that's taking up a lot of space. To free up the Storage without deleting the documents and data for the app,
  5. Click on the Offload App.

 

Once everything is up and running smoothly, take some time to categorize your transactions. This will help you keep track of your finances accurately and ensure every transaction is accounted for.

 

Feel at ease to stop by the Community anytime you need support with your business growth, Pwoolly. We are always excited to share our expertise and lend a hand.

March 13, 2025

I just got a new phone and am unable to login via my new phone. App still works on my old phone though. I did uninstall and reinstall the self-employed app, cleared the cache etc., but I am still getting the "parameter specified as non-null is null" error message. 

March 13, 2025

Good afternoon jrbrumby,

 

Welcome to the QuickBooks Community! Thank you for clearing the cache. I have two questions that can assist us further in helping you.

 

  1. Are you using the QBSE app and are in the US?
  2. Are you using an Apple or Android?

 

I am looking forward to your reply! See you soon.