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J
JoshCowl
October 8, 2022
Question

Please Help

  • October 8, 2022
  • 1 reply
  • 0 views

Good Morning,

So the issue I have is my account was deleted with no notice. Nobody emailed me, nobody called, no communication at all. And of course there is no number to call as well. But guess what happened today??! Thats right, you guessed it, I was billed by quickbooks. So I cannot login into the account bevause all of the logins say I do not exist, and they emailed the reciept to an email that intuit says is not on file! AWESOME! WTH is going on??!

1 reply

MJoy_D
MJoy_D
October 9, 2022

Hello, @JoshCowl.

 

I'm here to share some information that can help you recover and log in to your QuickBooks Online (QBO) account. 

 

A regular browser's cache stores temporary internet files from your browsing history. However, as it collects too many files, this may cause performance issues in your account. This can be the reason why you can't access your account.

 

Try signing in to your QBO account using a private browser. This helps isolate the issue since it doesn’t store data in the cache. Here are the following keyboard shortcuts: 

 

  • Safari: Command + Shift + N
  • Mozilla Firefox: CTRL + Shift + P
  • Google Chrome: CTRL + Shift + N 
  • Microsoft Edge:  CTRL + Shift + P

 

If it works, here's how to clear cache and cookies to fix issues when using QuickBooks Online. Restart your browser right after. 

 

You can also try to sign in using other supported browsers (Firefox, Google Chrome, Safari, Microsoft Edge) if the steps above didn’t work.

 

Here's more information on what you can do if you can't sign in to your account for QuickBooks Online account: Recover your account when you can't sign in.

 

Stay in touch if you have additional concerns about logging in to your account or anything else by leaving a comment below. I'm always glad to help in any way I can.​ Have a great rest of the day.

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