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cynthia-brightsi
March 1, 2022
Question

PLEASE HELP ME FIX MY QBO SIMPLE START ACCOUNT! IT'S BEEN ONE MONTH!

  • March 1, 2022
  • 1 reply
  • 0 views

Hello.

 

Since February 4t, 2022 (today is February 28th, 2022) I have been unable to get anyone at QuickBooks to fix my QBO Simple Start account.

 

My QBO SS thinks it is QB Self-employed because I clicked on a 1099 link in an email, and the account everted to QB Self-employed.

 

I have spent at least 15 hours of my time and 15 agents asking me to repeat my situation over and over again. We've used Glance at least 10 times 

 

I have had supervisors say they will get it fixed and say they will call me back, and they don't.

 

I have had agents say I'll receive an email from some technical person, and I do not (I've even looked in my spam folder).

 

I have used incognito windows, reset my modem, used different browsers, cleared my cache and NOTHING WORKS.

 

My case numbers are:

#[removed] and #1577441440

 

I CAN NO LONGER CONTINUE WITH MY LIFE/BUSINESS IN THIS MANNER. I WOULD REQUIRE MY ACCOUNT TO BE FIXED, OTHERWISE WHAT AM I PAYING QB FOR?

My account renews in 3 days, but I have no access to my data.

 

WILL SOMEONE PLEASE HELP ME!?!?

 

I AM LITERALLY ON MY HANDS AND KNEES BEGGING FOR HELP.

1 reply

JessT
JessT
March 1, 2022

Hi Cynthia,

 

I can imagine the challenge that you're experiencing right now. I know how important it is to access your account and keep your business running.

 

I'll be sure to take note of your post, so one of our Supports can take a closer look at your account during their office hours (6 AM to 6 PM PT), and this will be investigated further.

 

You can always go back to this thread if you have other concerns.

 

Thank you for your patience.

C
cynthia-brightsiAuthor
March 1, 2022

Thank you. When will they investigate it, and can you connect me with the person investigating it?

Cynthia

K_Siman
K_Siman
March 1, 2022

Hello Cynthia! I private-messaged you here in the Community so we can follow up there. Talk to you soon!

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