Please, how can I change my logo? In the App I can’t remove and include de new one! Thanks!

Hello, personnalips.

When uploading a logo in QuickBooks Online, you'll need to make sure that you meet the system requirements for it to be successful.

These are the following:

• The logo is a .gif, .bmp, .png, .jpg, .jpe, or .jpeg file
• File size is smaller than 10 MB
• Have a bit depth (or color depth) of 24-bits or less
• Uses the standard RGB color space (RGB)
• The shape of the logo is square. Rectangles don't work.

Once verified, you can proceed with adding and saving the logo on your QuickBooks. To guide you all throughout the process, please check out this article: How to add, customize, and troubleshoot logo on sales forms.

However, if the issue persists I recommend checking if this is a mobile application issue. Let's start by resetting the data in your mobile app. 

For Android:

1. Go to Menu ☰, and tap More Options ⋮.
2. Tap Settings, then Refresh Data.
3. Click YES to confirm.

For iOs:

1. Go to Menu ☰ and tap Help & Feedback.
2. Tap Refresh Data.
3. Click Refresh to confirm.

Once done, you can close and reopen the mobile app and check if you can remove and add logo.  Also, I'd suggest restarting your phone. If you get the same result, uninstall and reinstall the QuickBooks Online app. This is to ensure you get the most recent version of the application. 

Check out this article for additional resources. It contains screenshots and complete information on how to change the layout, design, and data fields that show on the invoices. Customizing Invoices Within QuickBooks Online.

That’s it! Keep me posted in the comments if you have any other questions. I'll be here to lend a hand.