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kgood1948
April 11, 2022
Question

POPUPS

  • April 11, 2022
  • 1 reply
  • 0 views

I have turned off pop-ups in preferences. And still every time I log in I am asked to try Quickbooks Online. I have many QB Desktop clients, and EVERY TIME I log in to a different account I am asked to try Quickbooks Online. There is NO option to decline. The options are TRY NOW or TRY LATER. I am so bleeping sick of this. What the heck. The very least Intuit could do is to give an option to turn this off. Are you on a campaign to annoy your clients? Do you think you can pester us into submission? This is so freakin ridiculous. Please turn this off or give us the option. I have had to deal with this at least 10 times TODAY ALONE! And God forbid you click the wrong thing. Then you have to shut Quickbooks down to get rid of it. PLEASE INTUIT! Save the sanity of your clients and give us a way out!

    1 reply

    K
    Kurt_M
    April 11, 2022

    Hello there, @kgood1948.

     

    First off, I appreciate the effort that you've exerted into this. I understand that turning off the pop-ups makes it easy to focus on your business. Please know that after you've turned off the pop-up messages for products and services, you'll need to restart your QuickBooks Desktop application for it to take effect.

     

    In case you're still getting them, I recommend that you make sure to update QuickBooks Desktop to the latest release.

     

    Additionally, feel free to visit these articles for future reference:

     

     

    I'm just a click away if you ever need my help performing specific features in QuickBooks. I'll keep an eye on your response. Keep safe!

      K
      kgood1948Author
      April 15, 2022

      The latest version: "Capture expenses the way you want to. Need more flexibiltiy? Use Quickbooks Online to recordexpenses anywhere, anytime, with any payment method. Try it now for free." There are two options on this offer: "Maybe Later" and "Try Now".

       

      Yes, Quickbooks Desktop updated earlier today. Did it have any effect on this popup? Not a bit.

      Have I opted out of popups in Preferences? Yes, I have. Did it have any effect on this popup? Not a bit.

        MaryLandT
        MaryLandT
        April 15, 2022

        I understand how the pop-up affects your time while working on the client's QuickBooks account, kgood1948.

         

        For now, you can select the Maybe Later option to remove the message. The update is working as designed and it doesn't let turn it off from the preferences.

         

        You can send feedback about the pop-up. To log your product suggestions inside your company file. 

         

        Here's how:

         

        1. Go to Help.
        2. Select Send Feedback Online.
        3. Click Product Suggestion.
        4. Under Product Area, select Product Updates.
        5. Describe your request. Say an option not to receive in-product promotions.
        6. Select Send Feedback.
        7. Click Close Window.

         

        Your valuable feedback goes to our Product Development team to help improve your experience in QuickBooks. 

         

        On top of that, here are a couple of articles you can read helpful in keeping you up-to-date with the latest software improvements and enhancements.

         

         

        Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. Stay safe!

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