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tjp79
July 19, 2021
Question

Prepaid Subscription

  • July 19, 2021
  • 1 reply
  • 0 views

Hi,

 

I have a 1yr prepaid subscription to Simple Start, activation code purchased through Dell.com. I'm trying to upgrade to Essentials, but it doesn't give me the option to do so. I've tried a number of different things (spent 2hrs on the phone with QB support...), but we didn't get anywhere. Wondering if you might have any ideas? I manage two other businesses that are proper subscription-based and no issues there, which makes me think it's because of this prepaid plan. I tried to subscribe with this one, but it looks like it won't allow any changes until after the "free period" concludes Jan 21/2022.

 

Thanks for your help!

1 reply

T
TirzahC
July 19, 2021

Hello, tjp79.

 

Since Dell is in charge of the billing, they are also responsible for the upgrade process. So you'll want to contact them to upgrade your current subscription so you can use the Product feature. 

 

Though if you want to subscribe with us instead, you can cancel the subscription from Dell. For more information, please refer to this article: Upgrade your QuickBooks Online subscription.

 

In addition, you can also read this resource to help you handle your QuickBooks Online subscription. It includes steps if you need to update the card on file, change your subscription, or view your billing history: Manage billing, payment, and subscription info in QuickBooks Online.

 

Do you have any other questions about your products? Please let me know and I'll share some guides and details with you. Feel free to add any other concerns you might have as well. 

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