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dtfbank
April 5, 2025
Question

price rules stopped working

  • April 5, 2025
  • 1 reply
  • 0 views

We have been using QuickBooks Online for a couple of months and have been using the new layout for our invoices. We set up price rules for different customer types, and previously, when creating an invoice, the system would automatically apply the correct product prices based on the selected customer and the defined price rules.

However, for the past two weeks, the price rules have suddenly stopped working. Now, when we create an invoice, it defaults to the standard product prices set in the inventory, completely ignoring the price rules. This is very frustrating because price rules are a basic yet essential feature for invoicing and customer management.

Is anyone else experiencing the same issue, or is it just us? I also contacted support and went through several troubleshooting steps with screen sharing, but they were unable to resolve the problem. Any help would be greatly appreciated.

1 reply

J
JaneDave_I
April 5, 2025

Your thorough information on how you attempted to resolve your concern regarding your price rules is well-appreciated, dtfbank. Let me route you to our Live Support team to further investigate your concern.


Since you've mentioned that you've exhausted all the troubleshooting steps. I highly recommend you reach our QuickBooks Live Support Team to update your case from the previous meeting that you had with them. Please know that you can ask or provide a case number every after-session for your documentation.
 

Moreover, they also have access to resources, which allow them to narrow down the problem to its core and develop a targeted solution tailored to your specific QuickBooks configuration.
 

You can get in touch with them by following the steps below:

 

  1. Sign in to your QuickBooks Online (QBO) company using any supported browsers.
  2. Select (?) Help in the upper right corner of your screen.
  3. Type a question or topic you need to help with, then select Contact a human.

 

Also, you can read this page to learn about the availability of the Live Support team so you can choose a time that suits your schedule: Support Hours.

 

Furthermore, you can refer to this page if you want to generate and manage financial reports from specific accounts in QBO: Run a report in QuickBooks Online.


I admire your persistence, dtfbank. Please know that you can always revisit this thread if you have any other questions with regard to your price rules transactions. The Community is eager to assist you in overcoming this challenge.

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