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ka62
Apr 17, 2025 1:27 PM UTC
Question

Primary Admin says "View User Activity"

I just upgraded our QuickBooks.  When I went in to add a user, I discovered there is an email address listed as the primary administrator (is not with our company), and I have no idea where it came from. I cannot delete this because the only option it gives is "View User Activity".  This email is also listed as a billable user.

1 reply

Tori B
Tori B
Apr 17, 2025 2:03 PM UTC

Good morning, @ka62.

 

How are you doing today? I hope all is well. 

 

Do you have access to the primary user account? If so, follow the steps in this guide: Change the primary user in QuickBooks Online, to change the primary user. 

 

However, if you cannot access that user account, I recommend contacting our Customer Care Team. This way, one of our agents can review your account in a secure environment and help make the change for you. You can use the link below to connect with our team directly. 

 

 

Please don't hesitate to let me know if you have any additional questions or concerns. Have a good one! 

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