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aminnjmi
March 11, 2021
Solved

Problem in Signing up a quickbooks online Accountant.

  • March 11, 2021
  • 4 replies
  • 0 views
Hi there, One of my colleague has become an accountant and he is willing to start his practice by signing up the Quickbooks online Accountant. But when he provide his email, Name, Phone No. and password he could not go further and received the following message. "The feature you have requested is temporarily unavailable. Make sure your browser has javascript and cookies enabled. The Screenshot is attached. You are requested to help
    Best answer by AileneA

    Hello, aminnjmi. 

     

    Thank you for choosing QuickBooks as your accounting software. Let's isolate this case by using a private browser or incognito. One of the possible reasons why you experience an error when a window opens up could be due to the browser's full cache that causes QuickBooks to get this unusual behavior.   

     

    To start, log into your QuickBooks account using a private browser/incognito. Here's how: 

     

    • Press Ctrl+ Shift + N keys on your keyboard (Google Chrome)
    • Press Ctrl+ Shift + P keys on your keyboard (Firefox or Internet Explorer)
    • Press Control+ Option + P keys on your keyboard (Safari)  

     

    If the private browsing session works, it means that you need to clear the browser's cache so the system can start fresh. You can also do this task on other supported, up-to-date browsers. Clearing the cache will refresh the system, and you'll be able to work with clean trash.       

     

    For more information about signing up in QuickBooks, you can check out this article: Sign up for QuickBooks Online Accountant. 

     

    Reach out to me if you have any other concerns. I'll make sure you're taken care of. Have a pleasant day!

    4 replies

    A
    AileneAAnswer
    March 11, 2021

    Hello, aminnjmi. 

     

    Thank you for choosing QuickBooks as your accounting software. Let's isolate this case by using a private browser or incognito. One of the possible reasons why you experience an error when a window opens up could be due to the browser's full cache that causes QuickBooks to get this unusual behavior.   

     

    To start, log into your QuickBooks account using a private browser/incognito. Here's how: 

     

    • Press Ctrl+ Shift + N keys on your keyboard (Google Chrome)
    • Press Ctrl+ Shift + P keys on your keyboard (Firefox or Internet Explorer)
    • Press Control+ Option + P keys on your keyboard (Safari)  

     

    If the private browsing session works, it means that you need to clear the browser's cache so the system can start fresh. You can also do this task on other supported, up-to-date browsers. Clearing the cache will refresh the system, and you'll be able to work with clean trash.       

     

    For more information about signing up in QuickBooks, you can check out this article: Sign up for QuickBooks Online Accountant. 

     

    Reach out to me if you have any other concerns. I'll make sure you're taken care of. Have a pleasant day!

      M
      MMelchert
      June 22, 2021

      Has anyone found another solution to this? Clearing the cache and cookies did not work for me.

      Fiat Lux - ASIA
      Fiat Lux - ASIA
      June 22, 2021

      @MMelchert 

      If you are using Chrome, try on Edge or Firefox.

      M
      mkaethe
      September 28, 2021

      I spoke with support staff today and there is currently an open ticket looking into this with Intuit as of today, 9/28/21 (11:30AM PST). This issue has not been resolved by Intuit.

      C
      Charies_M
      September 28, 2021

      Hi there, mkaethe.

       

      The investigation (INV 61750) for the issue when signing up in QuickBooks Online Accountant is still in progress. Since you've already reached out to our support, please expect an update regarding this investigation via email.

       

      If you haven't I suggest contacting us again to follow up. The responding agent will pull up your account and check the latest case under tagged under your company and will continue the help from there. Otherwise, you can ask them to connect you over to the previous agent. For the steps on how to reach us out, you can use the steps provided above.

       

      I've also added this helpful link where you can browse articles that can guide you with your QBO tasks. To get started head to our QBO Help articles page. 

       

      I look forward to hearing from you and getting this worked out! Have a good one.

      S
      Shibli
      November 24, 2021

      Hi, @aminnjmi,

      For different countries and regions, Intuit has different websites & resources, I believe. So, clearing cache, enabling Javascript, and using Incognito Mode will solve the issue. If still remains then think about using a Vpn. I've used Vpn, now it works.

      S
      SYED ASAAR
      January 6, 2024

      Solution

      My friend as having the same problem. 

      I tried making his new id on my laptop, I got the same issue,while I could easily login using my personal id.

      We used other solutions provided like clearing cache, updating java etc, we had same issue.

      Then we created a new email address on Hotmail, and we tried once more using new Hotmail id , changing browser from Chrome to edge and using other mobile number.

      The problem was resolved. 

      You should try this too

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