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cg73
April 25, 2020
Question

Problem logging into QuickBooks Online with Mac Air

  • April 25, 2020
  • 1 reply
  • 0 views

Hello,

 

I have a client that is having problems logging into her QuickBooks Online using her Mac Air.  Any suggestions/help would be greatly appreciated so I can help get her logged in.  Thank you.

1 reply

S
ShiellaGraceA
April 25, 2020

Hello @cg73,

 

You can let your client use a different browser to login to their account. Below is the list of browsers they can use.

 

  • Google Chrome
  • Firefox
  • Microsoft Edge
  • Google Play
  • Safari 11 or newer

Once done, let your client log in again. Please refer to this article for more information: System requirements for QuickBooks Online.

 

I'm also sharing with you our page about QuickBooks Online help articles for more tips and recommendations.

 

You can always come back to this thread if you have questions or concerns. The Community is here to help. Thanks for coming in today and have a nice day ahead.

C
cg73Author
April 27, 2020

The problem they are having is this:

 

They can log into QBO on their desktop Mac but when they go to log into the Mac Air it is giving them problems logging in.  Saying that the login is incorrect and now they are locked out.  I do not know what to tell them to do?  My thinking is that they are not typing in the correct log in information but they are.

C
cg73Author
April 27, 2020

UPDATE - our client was able to log into her desktop computer but is still not able to log into their Mac Air.  Any problem solving suggestions would be greatly appreciated as I am not familiar with Mac products. 

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