Product & Service Default account

Hello, babennweavin.

I'll hop in and shed some light on the default product and service used when entering time. 

As you've mentioned in your response, the default product or service will be used whenever the Service field is left blank. This is normal since QuickBooks needs a service to track the hours worked (for billable customers). 

Though, we're unable to change the default product or service, but we can change the name or the account used to track the income. Here's how to do it: 

1. Go to the Gear icon, then select Products and Services. 
2. Find the default Service item, then click on Edit. 
3. If you need to change the name, enter a different one under Name.
4. For the income account, simply select another one under the Income account field.
5. Once done, click Save and close. 

I should also point out that we can change the account from historical transactions. Simply check the Also update this account in historical transactions box before saving and closing. 

Alternatively, we can use another service to track the time. We would need to have the employee manually fill in the Service field when inputting the time. 

I can see the benefit of having the option to change the default product and service item. In this case, we would want to send feedback to our developers. They'll read your inputs and might consider them for future updates. 

To send feedback, simply click the Gear icon then select Feedback. 

Want to know more about the default accounts and items used in QuickBooks? Check out this article for more details: Manage default and special accounts in your QuickBooks Online chart of accounts.

If you'd like to run some reports to see the total time or income from rendered services, check out this article: Run reports in QuickBooks Online. 

Do you also use QuickBooks Time to track your employee hours for payroll or jobs? I'll add this article in case you also need to run some reports in the future: QuickBooks Time reports.

Drop by again if you have questions related to your products or services. I'll also help you out in managing your sales or expense entries. Just add the details below and I'll get back to you as soon as possible.