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C
celticcarpentryw
October 21, 2023
Question

Progress invoicing is not staying on in the settings. I go to settings-sales-progress invoicing- on (green)-click done. I receive the prompt that settings are saved.

  • October 21, 2023
  • 2 replies
  • 0 views
Progress invoicing is not staying on in the settings. I go to settings-sales-progress invoicing- on (green)-click done. I receive the prompt that settings are saved. Then it switches back to off. None of the invoices are the "new experience". Im also not able to send the remainder of the invoices the have been previously saved under and paid as progress invoices.

2 replies

J
Jane Reyzel
October 21, 2023

 

We understand the importance of turning the Progress Invoicing on and sending Invoice reminders in managing our business in QBO, @celticcarpentryw. 

 

However, if you're having trouble performing these processes, one possible reasons could be a browser issue.

 

To fix it, here's how:

 

1. Open a new incognito browser:

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

2. Log into your QuickBooks Online account (quickbooks.intuit.com)

3. Perform the steps in Turning the Progress Invoicing on.

4. Then, follow the steps for Sending Invoice reminders.

 

If you can execute it without encountering errors, go back to your regular browser and clear its caches. 

 

These basic troubleshooting steps are known to fix browser issues. 

 

Feel free to comment down below if you have further concerns about managing your QBO account. Your voice matters here in the Community. Have a great day. 

 

C
celticcarpentrywAuthor
October 21, 2023

That didn't not fix the issue. Progress invoicing does not sty saved in settings it keeps turning itself off. It work just fine up till the last quickbooks update, 3 weeks ago. Now I haven't been able to send any final invoice to customers the have paid with the progress invoicing. This is now affecting my business cash flow and throwing off my books.

J
JanbonN
October 21, 2023

Thank you for following the troubleshooting steps suggested by my colleague, @celticcarpentryw.

 

Since the steps didn't resolve the issue, I suggest reaching out to our Customer Care Support Team. They possess the necessary expertise and tools to examine your account status and detect any potential errors that could be causing this problem. You can trust us to work tirelessly to fix this and provide you with a smooth experience using our services.

 

To get in touch with a human support representative, please follow these steps: 

 

  1.  Open the Help menu and select the Talk to a Human option. 
  2.  Provide a brief description of your issue and concern in the text field, and then click Enter. 
  3.  Select the I still need a Human option and click on Contact Us to connect with our live support team. 
  4.  Finally, select the Get a callback option.

 

Once this is resolved, you'll be able to use the progress invoicing feature.

 

Just a reminder that support hours for Plus, Essentials, and Simple Start are Monday through Friday from 6 AM to 6 PM PT, and Saturday from 6 AM to 3 PM PT. Advanced support is available 24/7.

 

Here's an article on how to receive and record invoice payments in QuickBooks Online: Record invoice payments in QuickBooks Online.

 

If you have any further questions regarding your invoices, please leave a comment below. I'll be happy to assist you.

D
dlocke66
November 7, 2023

Our company uses progress invoicing all the time. before our transition from QuickBooks desktop.  He is indeed correct it does not work.  This is a very frustrating situation.  Please fix it ASAP.  

M
MirriamM
November 7, 2023

Hi there, dlocke66. I understand the urgency of resolving the issue with progress invoicing.

 

I have looked into our records and found that other users have reported the same issue. Right now, our product engineers are investigating the root cause and working on a fix. In the meantime, I'd suggest contacting our Customer Care Team. They can add you to our notification list and keep you updated on the progress of the investigation.

 

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to check their support hours to know when agents are available.

 

For future reference, you can follow this resource for the steps involved in recording payments: Record invoice payments in QuickBooks Online.

 

Please don't hesitate to let me know if there is anything else I can do to help you with your invoices. I am always here to assist you. Have a great day!

C
celticcarpentrywAuthor
November 7, 2023

Not a solution, this is been over 7 weeks now with the same issue. I've had customer service tell me quite a few times that this is my problem my issue. I've already started my transfer over to freshbooks. It's too bad you guys weren't listening to customers

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