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C
CDem
October 17, 2023
Question

QB 2021 desktop upgrade problems

  • October 17, 2023
  • 1 reply
  • 0 views

After my Mac computer was updated to Sonoma 14.0, QB also got upgraded to the 2021 version. Somehow after restoring several different backups, the accounts are not all showing up and all of my income information is completely missing from all of the years. The expense accounts are also not showing up fully either. I am not sure how to restore my files to full use. Any advice?

1 reply

Fiat Lux - ASIA
Fiat Lux - ASIA
October 17, 2023

How big is the file size?

Have you tried the Verify/Rebuild Data utility? If the same error persists, install the trial version of QB Desktop 2022. Did you encounter the same problem?

 

C
CDemAuthor
October 17, 2023

The file is 34.1 MB. I only followed the steps in restoring the backup file, but when I opened QB initially it asked me to change my PW. It seems like something happened after that and I can't access the backup file with my old password and now it connects me to an account that has partial files and entries from 2021. It's not current at all. My latest backup is from June 2023, but it's not pulling up all the information from that backup file. I am not sure how Verify/Rebuild Data

C
CharleneMaeF
October 17, 2023

Hi there, CDem.

 

You may have encountered missing data due to the password issue. To fix this, I recommend opening the backup and resetting your password. Then, restore the file. 

 

When restoring, follow the steps:

 

  1. Under the QuickBooks menu, select Preferences.
  2. Choose Backup.
  3. Tap Reveal Backup Folder, then double-click the folder where you save your backup files.

 

To continue, open this article: Restore your backup company file for QuickBooks Desktop for Mac. Scroll down and look for Step 2: Restore your backup company file.

 

If the issue persists, verify and rebuild your data in QuickBooks Desktop for Mac. The tool scans data issues within the company file and self-resolves them.

 

Drop a comment below if you need further assistance. I'll get back to you as soon as I can. 

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