QB Desktop payroll not listed in CAMPS account

Managing your account's information is crucial to ensure up-to-date tracking of your payment details, Washakie. I'm here to elaborate on this further.

Sometimes, these emails can be deceiving and seek your personal info. If an email prompts you to a blank page or requires you to log in, share personal and payment information, or download files, it's likely a scam. Please avoid interacting with them and consult this guide for more detailed inputs: Identify suspicious activity, phishing scams, and potential fraud.

For more tips on safeguarding your data, check our online security tips and security notices for updates on suspicious emails reported by others.

Furthermore, to protect yourself from these behaviors, report any suspicious emails directly to our security team. You can securely submit this information through our designated website, enabling us to investigate and safeguard our systems and users from potential cyber threats. Here's how:

1. Visit the Online Security Center page.
2. Click on Contact Us.
3. Find and click Report a fake email (or phishing email).

On another note, to access all your QuickBooks service subscriptions, verify the email credentials associated with your desktop Payroll account when logging into CAMPs.

However, if you're unable to access all your products and have used different emails for registration, follow these steps to consolidate your accounts:

1. Sign out of CAMPs, then go to camps.intuit.com again.
2. Instead of signing in, select Claim Account to connect accounts with different emails.

Once your accounts are claimed, sign in to see all your products.

For additional guidance, refer to this article: Change, manage, or update your Intuit account with CAMPs.

Moreover, if the issue persists, I suggest contacting our Customer Care Team to have your account reviewed and investigate your case in a secure environment.

In case you want to make any changes or access your files with Intuit, you can refer to these guides:

• Manage your Intuit Account online.
• How do you access QuickBooks Desktop files with One Intuit Account.

We're all ears to any additional queries you may have when managing account information in your file. Just let us know in the comments below. Stay safe!

Thank you, but this was not a phishing message. The message came from QuickBooks and the "Fix" button link only went to a blank page. When I finally got a QB person on the phone, using the Contact Us section under the Help menu, they said they would report the problem with the FIX button to their tech support. 

Thank you for joining the discussion and for sharing the challenges you're experiencing with your CAMPs and Payroll Service account, Kyle. The fact that you have been with us for 25 years is so amazing. I understand how important it is to have accurate information in your Intuit account, and it’s my top priority to help you with this. Let’s work together through some troubleshooting steps to pinpoint the issue that's hindering you from seeing and updating your data.

To find the latest QuickBooks version you have in CAMPs, just click on the Account drop-down menu in the upper-right corner of the page. This will give you a view of all the products associated with your account. For your convenience, I've attached a screenshot below.

On the other hand, you may have forgotten or used an old email address and phone number for your payroll service. To log in and access the My Payroll Service site, you'll need to recover your Intuit account. For your security, only you are authorized to make these changes, as our support team does not have access to update or modify your account information. Once you’re ready, please follow the instructions outlined below:

1. Take a clear, high-quality photo or scan of your driver's license, state ID, passport, or notarized document.
2. Fill out the form with your information, and upload your ID or document.
3. Within one business day, look for an email from no_response@intuit.com with the next steps. If we approve your request, you'll receive a link to reset your password.

You can find more insight about the procedure above in this article: Recover your Intuit Account if you can’t sign in.

Additionally, CAMPs provide you with a convenient way to manage your accounts, products, contacts, billing, and user ID access all in one place. You can easily review your charges, update your payment method, change your credit card, and adjust your billing information as needed. For a complete guide on how to perform these tasks, be sure to check out this article:: Update your Intuit account with CAMPs.

Having gone through our discussion, your QuickBooks version and other Intuit account details, including your email address and phone number, should now be updated. If you have any further questions or concerns regarding the steps I covered, please don’t hesitate to reach out. I'm always here to support you and ensure your success!