QB Desktop Pro 2024: where can I open a support ticket? Chat support is worthless

We appreciate your effort in trying to find a resolution for your license usage concerns with QuickBooks Desktop Pro 2022 & 2024, Steve. I'm here to ensure you get the help you need.

To begin with, it's recommended that the user be removed from the company file to restrict their access.

To remove a user, here's how:

1. Go to Company at the top menu bar.
2. Select Users.
3. Click on Set up Users and Roles.
4. Go to User List.
5. To remove an old user, select the user's name and click Delete. 
6. Click Yes to continue.

In relation to the usage license issue, it's important to note that any reduction in user seats will have implications for your license subscription. Consequently, you'll need to get in touch with our Live Support Team. I acknowledge that you have previously contacted them via chat. You can also opt to request a callback for further assistance.

To reach them, please follow these instructions:

1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
2. Choose QuickBooks Desktop as your product in question and click Continue.
3. In the Which edition dropdown, select Pro or Premier.
4. Enter your question or concern about the license usage, then click Continue.
5. Choose Have us call you if you want a callback or Chat with us if you'd prefer to start a conversation.
6. Follow the onscreen instructions.

To help you manage QuickBooks Desktop Pro and Premier user login, check out this article: QuickBooks Desktop users and restrictions. It also contains solutions in case you encounter any login issues in the future.

Should you face any challenges or have further inquiries regarding user licenses or any other QuickBooks Desktop issues, you can always reply to the thread. Your experience is of utmost importance, and we are committed to providing you with the necessary support throughout your journey.