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January 20, 2024
Question

QB says my bank account password has changed but it has not. Bank account no longer synced

  • January 20, 2024
  • 1 reply
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1 reply

January 21, 2024

Let's make sure your bank transactions are syncing, @artcretepro-gmai.

 

We can perform a manual update of your bank feeds. This will help refresh the connection between your bank and QuickBooks. Follow the steps outlined below:

 

  1. Go to the Banking page.
  2. Select Banking, then click Update.

 

If the issue persists, the issue may be on the bank's end. You can sign in to your bank's website to check if there are notifications or alerts that you'll have to perform. Here's how: 

 

To start, get the URL QuickBooks uses to connect:

 

  1. Go to Bookkeeping, select Transactions, then select Bank transactions (Take me there) or go to Bank transactions (Take me there).
  2. Select Link account. Note: You won’t add an account, you just need the listed URL.
  3. Search for your bank and select it.
  4. Copy the URL listed for your bank.

    QuickBooks Online Banking Sign-in
  5. Sign in to your bank or credit card's website using the copied URL.

 

In case you get specific bank errors, you can follow the links in this article to fix the download errors: What To Do If You Get A Bank Error Or Can't Download Transactions In QuickBooks Online.

 

However, if your transactions are still not syncing, I suggest reaching out to our support team to investigate further. Since they have the tools to pull up your account in a secure manner, they'll be able to help identify the root cause of the issue.

 

Also, just like balancing your checkbook, you'll have to review your accounts to make sure they match your bank and credit card statements. Go through this article so you'll know how:: Reconcile An Account In QuickBooks Online.

 

Let me know if you have any concerns with your bank transactions. I'll always be right here to help, @artcretepro-gmai.