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April 8, 2021
Question

QB System Admin is not posting credit card payments properly. Audit trail shows it should be 2 steps and SA is posting 1.

  • April 8, 2021
  • 1 reply
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For a 3 week period of time in March (the 4th-25th) we have credit card payments received where the Invoice status says “Paid” but was never updated to “Deposited” when the deposit was received. Looking under Sales (from the menu on the left) > Invoices I can see these invoices with the status of “Paid”. When I click over to Sales>Deposits I can see that the funds for those invoices were deposited but the invoice status was not updated. How do I update the status to “Deposited”? These funds are not in Undeposited Funds for me to create a deposit. In the past we have never had to match, post or record an entry to do any of this. The status updated and the deposit was posted by QuickBooks. Our problem appears to be a software or download glitch. When I reviewed previous invoice paid via credit card the Audit History shows 2 steps, a Payment and a Deposit both “Added by System Administration”. However, for the 2 weeks in question the credit card invoices only show the 1st. step. Please advise how best to fix this.

1 reply

April 8, 2021

Hello there, tricia.hume.

 

Our engineers are investigating the invoice payment status issue you are experiencing in QuickBooks Online. Once updates are available, we'll let you know the soonest. I recommend reaching out to our Phone Support Team so we can add your email info to our notification list.

 

Here's how:

 

  1. Select the Help menu at the upper-right of your QuickBooks Online account.
  2. Click Contact Us.
  3. Enter a brief description of your concern something about invoice payments are not updating to Deposit status.
  4. Click Continue and then select the best way you'll want to contact us. 

You can get in touch with us at our available time. Click here for more details: QuickBooks Online Support.

 

Feel free to use these articles for future use: 

 

Thanks for your patience while we're looking for a permanent fix to this issue. Take care and keep safe!