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Lakeside26
May 28, 2020
Solved

QB update needs permission from system admin

  • May 28, 2020
  • 7 replies
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We have QB version for 3 users.  In recent days we got the following pop-up box before we even log into QB 'There's a new QuickBooks software update waiting for you. Looks like you don't have the required permissions. Contact your systems administrator.' If we log in with the Admin password and run the updates & restart, this box still does not go away.  

1. Why does one need system admin now to run regular updates?

2. How do you run this particular update if not in the way we did it as described above?

Thanks.

Best answer by john-pero

Important. You must exit multi-user mode to properly update in single user mode. If your othervusers usevremote access from alternate computers then the same update must be installed on their computervalso in single user mode. Once updates ssre distributed you can return to multi-user mode

7 replies

Rejeil_O
Rejeil_O
May 28, 2020

Welcome to Community @Lakeside26,

 

We need to log in as an administrator in QuickBooks Desktop to permit the updates, and to make the admin aware of the updates on the account. Once you login to your QuickBooks Desktop account, you can check if you successfully login as administrator. Follow these steps:

  1. Go to the Company menu.
  2. Select the Users tab.
  3. Choose View Users.

Check if you logged on as Admin. If not, then you need to contact the admin on the account and help you update your QuickBooks Desktop account.

 

For more detailed information on how to update QuickBooks Desktop, visit this link: Update QuickBooks Desktop to the latest release.

 

If you have additional questions, feel free to leave a message in the comment section. I'll be happier to help you get back to business. Have a good one!

john-pero
john-peroAnswer
May 29, 2020

Important. You must exit multi-user mode to properly update in single user mode. If your othervusers usevremote access from alternate computers then the same update must be installed on their computervalso in single user mode. Once updates ssre distributed you can return to multi-user mode

L
Lakeside26Author
June 9, 2020

Thank you!  That is also a good tip.  I appreciate it.

 

    M
    MFD23
    December 29, 2020

    I have the box on my screen:

    theres a new Quickboks software update waiting for you. Looks like you don't have the required permissions. Contact your system administrator.

     

    How do I accesss my Quickbooks?

    Jen_D
    Jen_D
    December 29, 2020

    Hi there, @MFD23,

     

    QuickBooks Desktop recently updated some security features in the program. Account specific tasks within the company file, like downloading update patches, will require admin rights to complete. You also need to be the administrator for Windows to allow updates in the PC.

     

    To resolve this, sign in as the Administrator. You can see your login role when you go to Company > User > Set Up Users and Roles. To learn more about this change, see it here: Intuit account – Why now for QuickBooks Desktop?

     

    For now, you can get in touch with the Admin user to perform the update for you. If the Admin is no longer with the company, follow KlentB's steps to reset the password. 

     

    Otherwise, if you are using the Admin login but the update won't go through, please contact our Support Team. Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

     

    Kindly update this thread on how it goes. I'll be right here if you need further help inviting employees to Workforce or other things in QuickBooks.

    M
    Mark234
    February 27, 2021

    So Why cant QB get permission from administrator ?

    S
    SarahannC
    February 27, 2021

    Hello there, Mark234.  I hope you're good today.
     

    QuickBooks cannot perform the update without your admin permission. That is why you'll need to check your role and verify if you have the right access for QuickBooks updates.

     

    Still, I'd recommend following the recommendation by my colleagues above. If you do not have this access right, you can reach out to your administrator to perform the update since QuickBooks will not do the update without this access. 

     

    You can check these articles for additional information:

     

     

    Please visit again if you have other questions with QuickBooks Desktop. Take care always.

    1
    10131
    October 21, 2021

    It will not open, even if I right click and select run as administrator. Still says I don’t have permissions.

    S
    sistermbm
    November 17, 2021

    Please help with login password to pay payroll taxes and transfer information.

    AlexV
    AlexV
    November 17, 2021

    Hello sistermbm!

     

    You'll need the EFTPS PIN and password to electronically pay Federal taxes in QuickBooks Desktop. I'm here to show you how to reset them if you forgot them.

     

    Once you're enrolled in Electronic Federal Tax Payment System (EFTPS), you'll then receive your PIN and password. When you lost or forgot them, you can request IRS to resend the PIN to you. Also, you can reset the password from the EFTPS website.

     

    Please check these links on how to get and update your EFTPS credentials:

     

    If what you mean by "transfer information" is the direct deposit, you also need a PIN for it. However, it's a different one and not the same with EFTPS. Here are the articles on how to reset the direct deposit PIN depending on your payroll plan:

     

    Once everything's good, you can now e-pay 940 and 941/944 tax forms. 

     

    Leave a comment below if you have other questions about payroll. Take care!

    G
    gherbstman
    May 9, 2022

    Clearly, Quickbooks is not intended for the enterprise. They have no concept about what enterprise means. These updates are one of many issues. The way Quickbooks decides to update permissions to a free for all everyone access is another big issue with the enterprise.

     

    It is ridiculous that users get locked out of using Quickbooks until the update is installed. In an enterprise users do not have admin rights to their computers. Often users are on Remote Desktop Servers as well. That puts everyone in a work standstill until all the computers accessing Quickbooks can get updated. We have had to disable this "feature".

     

     

      O
      ODGFIT
      May 11, 2022

      QB support,

       

      Are you able to provide the folders that QB uses so we can try adding QB users as admins to these folders? Perhaps that will allow the QB user to install the updates.

       

      Thanks.

      JoesemM
      JoesemM
      May 11, 2022

      Thanks for dropping by the Online Community, @ODGFIT.

       

      Currently, providing the folder that QuickBooks uses on how to add a QuickBooks user to the folder is unavailable. If you'd like to have this folder so the user can easily install updates, I'd suggest sending feedback straight to our engineers for consideration in a future update. Your voice plays a vital role in determining how to best improve QuickBooks.

       

      Here's how you can send feedback through QuickBooks:

       

      1. Go to the Help menu.
      2. Select Send Feedback Online.
      3. Then click Product Suggestion.
      4. Enter your suggestions and details then click Send Feedback.

       

      I also encourage you to visit our Firm of the Future site to be updated with our latest news including product enhancements: Firm of the Future.

       

      I've collected these articles that tackle maintaining your software up-to-date and managing users in QBDT: 

       

       

      You're always welcome to the Community space whenever you have additional questions. I'll be here to back you up anytime. Stay safe!

      G
      gconsult
      June 17, 2022

      The simple answer is because Intuit doesn't know how to write software properly.

      Think about it.

      Microsoft Office can update without an admin having to run the updates (any user can open Word, go to File, Accounts, and check for updates).  

      Microsoft Edge, Google Chrome, Firefox and any other browser that I'm aware of can update automatically.

      Adobe Acrobat updates automatically.  And the list goes on. 

      Many applications have a "check for updates" option that can check for and install applications without the need for an administrative user. 

      And yet, somehow, QB's developers haven't figured this part out.

       

      And so their fix is to either make systems less secure as many companies will take the easy way out and let users run with administrative privileges so that they can work when they need to or to force users to have to stop and get an admin to update their application. 

      Very poor design. 

        W
        wolfbc
        November 12, 2022
        My QuickBooks is blocked by a pop up requesting an update. Please advise
        LieraMarie_A
        LieraMarie_A
        November 13, 2022

        Hi there, @wolfbc.

         

        Thanks for following the thread and sharing your concerns with us. I'm happy to lend you a helping hand to get you back up and running in no time. 

         

        If you have enabled the Automatic Update feature, you'll see the prompt whenever QuickBooks has a new update. Have you tried installing it? QuickBooks regularly launches new releases to improve the program functionality by getting the latest features and fixes. I recommend updating your QuickBooks Desktop by clicking Install Now. This way, you can continue working and prevent issues along the way. 

         

         

        You may also turn off the reminders whenever there's a new release. Here's how:

         

        1. Go to Help and then Update QuickBooks Desktop.
        2. Select the Options tab.
        3. Choose No to turn on automatic updates. 
        4. Click Close.

         

        Then, you can choose to update your software manually.

         

        Reach out to us if you have other concerns you'd like to raise about updating QBDT. I'll be around. Have a wonderful day, @wolfbc!

        C
        crenegarjr
        November 18, 2022

        Most of the people responding here have no clue what we're actually referring to. The update pop up will appear at any time, end users are immediately unable to access QB as they don't have permissions to run the update. There may be 5 or 10 people working in QB already we CANNOT run the update in the middle of a work day. One workaround is to disable the automatic update service, even go so far as to rename the exe itself so it cannot start since Intuit is obviously too stupid to fix this problem.

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