Question

QBO Accountant - Won't accept Invitation - freezes

Forum|Forum|6 years ago
July 2, 2020
5 replies
0 views

I've accepted dozens of invitations over the years, but the most recent received from a client is having issues. I click 'accept invitation', which came to the correct email tied to my QBO account.

I log in and it takes me to typical "Welcome back....choose the accounting firm.... to accept invitation". I click my firm as usual, and it's taking me to a screen that looks identical but without the 2 words "Welcome back". When I click on my firm name again, it takes me nowhere.... very frustrating.

QuickBooks Accountant Online

K

KJD71

Did you manage to resolve this, as I am having the same problem

Tori B

Good morning, @KJD71.

Thanks for reaching out to the community.

I recommend clearing the cache to your browser. Web browsers collect cache to save time when loading repetitive data and images. Often, these files can become outdated and corrupted, causing issues like the one with your firm not opening. I've included links that contain the steps to clearing cache for all supported browsers below.

Please let me know if you have additional questions or concerns. It's my goal to get you back to business every step of the way. You can reach out to the Community any time you need a helping hand. Take care and enjoy the rest of your day!

J

jkpisarri

I am having this same issue. I cleared the cache and cookies and still no luck. Also tried downloading a new browser and tried to accept the invite there, but that did not work either. I still get the 2nd "Choose the accounting firm" screen which goes nowhere when you click on the firm name.

Any help would be much appreciated.

N

Nick_M

Good afternoon, jkpisarri.

Thank you for taking the time out of your day to post here in the Community. If you followed the troubleshooting steps above and are still having the same issues, I would recommend reaching out to our support team. They can dive into your personal account with you in a 1-on-1 private setting and determine where the snag is coming from. To reach them, follow these steps:

Sign in to QuickBooks to chat with a support expert, schedule a callback from us, or get our support number.

Silver, Gold, M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT
Platinum and Elite, any time, any day.

Sign in to your QuickBooks account.
Go to Help (?).
Select Contact Us, and give us a short description of your concern.
Select Let’s talk.
Select your preferred way to connect.
- Start a chat with a support expert.
- Get the number so you can call us when it’s convenient for you.
- Get a callback from the next available expert.

Thank you for your time and have a nice afternoon.

T

timesaveraccounting

UPDATE: If you have a VPN and you are trying to accept a client invitation to QBO, pause your VPN and it will work. Tried everything and nothing was working, called QBO support and was able to successfully accept the client invitation after pausing the VPN connection.

P

PayneBusinessSolutions

Same exact issue.

JenoP

Thanks for joining us here, PayneBusinessSolutions.

We'd want to make sure that you're able to accept client invitations in your QuickBooks Online Accountant account. Have you also tried the steps that were recommended in the previous responses including clearing cache and temporarily turning off VPN?

You can follow the steps in this article just in case you have not done it yet: Clear Cache and Cookies to Fix Issues When Using QuickBooks Online.

Just in case the issue persists, I'd recommend reaching out to our phone or chat support teams. They can take a closer look at this to check why you're unable to accept the client's invitation. Here's how:

Click the Help menu in the upper-right hand corner of your QBOA account.
Type in "Talk to a human" in the chat box, then press Enter.
Select Get help from a human.
Click Chat with us or Have us call you.

Here's an article to get their contact details and business hours: Contact QuickBooks Online Accountant and ProAdvisor Support.

Please know that we're always here if you need more help with QuickBooks.

S

shawnahyatt

I am having the same problem, none of the suggestions worked. I am unable to add my clients to my list so I guess I am done taking new clients? This is such a frustrating problem!

W

Wr2022

User invitation feature in QB online is crap. It doesnt work. When you click on “Accept Invitation” you get the message “there’s something wrong on our end”. I contacted online support and they do not have an answer - they just want you to do the trouble shooting leg work for them. Do this, do that …. Obviously this problem has been going on for years and QB has failed to address it. Bottom line - QB online does not have multi user functionality. False advertising !!