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SusanLord
March 17, 2025
Question

QBO Elite Payroll

  • March 17, 2025
  • 1 reply
  • 0 views

My Client has QBO Elite payroll.

They have an issue from 2024 payroll. 

Issued a case ID on 02/06/2025, and response said it would be 30 to 40 days to get a response.

It's now been 39 days, and they haven't dealt with it.

I get no response to it, they can't tell me when they'll get to it.

If this is Elite payroll service, I can only imagine what regular payroll service is.

Is there anyone I can speak to?

1 reply

E
Ethel_A12
March 17, 2025

Your understanding throughout the past 39 days has been truly valuable as we work diligently to address your concern @SusanLord. We are committed to resolving your issue promptly and efficiently. Our team is focused on ensuring a positive outcome and will keep you informed throughout the process.

 

Given that the Community is a public space, and we do not have access to your account due to security reasons, I suggest contacting our live support team for further updates regarding your case ID.

 

Follow the steps below:

 

  1. Click the Help (?) icon.
  2. Navigate to the Assistant 
  3. Enter a question or topic you need help with.
  4. Respond until you reach the option to chat with our Live support team.

 

QuickBooks Elite live support team is available any time.

 

Additionally, you might find it helpful to review this material for a better understanding of your business finances:

 

 

We are always available to help with any further questions you might have about managing payroll history in QuickBooks Online. Feel free to reach out for additional assistance whenever you need it.

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