Skip to main content
B
Balcerzak7
January 17, 2019
Question

QBO, I deleted transactions but they still show on discrepancy report& cannot reconcile. Is there a way to permanently delete transactions that are not even in register?

  • January 17, 2019
  • 3 replies
  • 0 views
Original commenter did not share additional details

3 replies

MorganB
MorganB
January 17, 2019

Hi there, Balcerzak7.

 

Thanks for contacting the Community for support. I can show you how to permanently delete transactions so you'll be able to reconcile your account.

 

Here are the steps to get the transactions permanently removed:

 

1. Click the Banking tab in the left navigation bar.

2. Make sure the correct account is highlighted blue at the top of the page.

3. If the transactions in question aren't in the register, they will appear in the For Review section.

4. Locate the transaction in For Review and place a check in the box to the left.

5. Select the Batch actions button and choose Exclude Selected.

6. This item will be moved to the Excluded section.

7. Under the Excluded tab, place a check in the box for the transaction you'd like to permanently delete.

8. Choose Batch actions, then Delete.

9. You'll be asked if you're sure. Click Yes to confirm.

 

I've got an article for you that offers additional details on excluding transactions. You can view it by following this link: https://quickbooks.intuit.com/community/Banking-and-bank-feeds/How-to-exclude-expenses-from-downloaded-bank-transactions/m-p/186376.

 

Additionally, this write-up gives some helpful pointers on the reconciliation process: https://quickbooks.intuit.com/community/Getting-started-with-QuickBooks/How-to-Reconcile-an-Account-in-QuickBooks-Online/ta-p/174119.

 

With this information you'll be able to delete transactions that are causing discrepancies and get back to business. I'll be here if you have any other questions. You've got this!

P
Please find solution
April 7, 2020

I am sorry that I am just venting, but this caronavirus is completely devastating my small business and I can't apply for aid until you folks find a solution to this problem.

 

I have read every recommendation on this topic from the Quickbooks team and NOT one of the recommendations corrects the problem.

 

I am a small business that is devastated by this caronavirus and in order to get any financial assistance the SBA requires financials for the 12 months prior to Jan of 2020.

 

I have balanced my checkbooks 4 times now and followed 100% of how to delete transactions on the bank register.  Sadly, within 2 hours the transactions reappear and screw up my balancing of my 2019 books.  

 

Why can't Quickbooks online find a solution to this problem.  It has been around for over a year.  Does it take a class action lawsuit for a solution to be found?  I need the SBA loans and Quickbooks online does not give small business priority.  I have requested and received 8 calls from Quickbooks online support today and none of them have any answers as to why this is happening.  They keep on saying the problem is being referred to a higher level. Seriously..... ?

0
09karlene
September 29, 2021

I 10000000% agree I am beyond frustrated we have been having the same issue with duplicate entries and whenever we go to delete them they just reappear in the next couple hours! I have contacted Quickbooks MULTIPLE times and no one can help me. Their solution was to just delete the entries (Well that doesn't work when they keep reappearing) We can't reconcile our books properly! I am paying for this subscription monthly and no one will fix this MAJOR issue! Every time I speak with someone they tell me its in investigation and someone is working on fixing the issue. Well my first contact was in July and it is now almost October and still no fix seriously!

J
Jbrad
January 20, 2020

Thanks for the heads-up Balcerzak7, I took your advice, but the transactions keep showing up.  Do you have any additional suggestions?  

KlentB
KlentB
January 20, 2020

Hi there, Jbrad.

 

I've thoroughly checked our records here and found out an open investigation about this issue. At this moment, our software engineers are all hands on deck working together to resolve this issue as soon as possible.

 

For now, you'll want to give our technical supports a quick call to add your account details to the list of affected users. An update will be sent to you via email once this issue is resolved. I'll also keep this thread on track when we received updates from our engineers.

 

Here's how to connect with us:

  1. Click the Help icon.
  2. Select Contact Us.
  3. Enter "Deleted/Excluded Bank Transactions is still appearing" under the What can we help you with section.
  4. Click the Let’s talk button.
  5. Scroll down to select the Get a callback option, then enter your contact information.

You can check out our support hours and contact us at a time convenient to you. 

 

If you have any other concerns or question about bank transactions, please reach out to me again by tagging my name in your comment. I'll be right here to keep helping.

S
Saara Daniel
March 5, 2020

Hello. I am also having this same issue; I have deleted several income transactions, and they keep showing up on my bank register. Is this issue still pending?

G
Gettingitright
September 25, 2023

Hello, I'm having a similar situation. I deleted a transaction that was a partial payment on an invoice (my error). I've checked the audit log and it was deleted. After deleting the partial payment from my invoice, I then received the correct amount. The invoice is now showing paid in full, however the partial payment is still showing up in "bank review". QB online will not let me exclude it. I also cannot "unmatch" the transaction. I keep getting this notification:

 

"Something’s not quite right

This transaction has been partially matched and cannot be excluded."

 

UUGGGG! Any suggestions? I spent a couple hours on the phone with tech support and they could not resolve the problem. I'd appreciate any help. Thank you!

AlcaeusF
AlcaeusF
September 25, 2023

Thanks for joining this thread, Gettingitright.

 

I'm here to help fix the error you're having when excluding a deleted transaction showing in your bank feeds in QuickBooks Online (QBO).

 

To remove the deleted transaction in question, you should first add them back from the For review tab. Afterward, locate them in the Categorized tab and select Undo to remove them from the list. This action will return the transaction to the For review tab. Finally, navigate back to the For review tab to successfully exclude the mentioned transaction.

 

Here's how to do it:

 

  1. In the For review tab, find the partially matched transaction and click the Add option under the Action column.
  2. Proceed to the Categorized tab.
  3. Locate the transaction and tick Undo under the Action column.
  4. Return to the For review tab, then find and select the transaction check box.
  5. Click Exclude.
  6. The transaction will now go to the Excluded tab. This is where you can completely delete it.

 

For more information about managing and excluding bank transaction in QBO, check out this article: Exclude a bank transaction you downloaded into QuickBooks Online.

 

In addition, I recommend performing a reconciliation on a regular basis to ensure you account is balanced and accurate. Refer to this article for future reference: Reconcile an account in QuickBooks Online.

 

Please let me know if you have more questions about this or anything else. I'll be here to assist. Take care.

G
Gettingitright
September 26, 2023

Hello FritzF,

 

Thank you for your reply! Here's what QBO wants me to do when I click on "undo" from the categorized tab. I created 32 invoices for customers and received the funds from the "find match" tab and recorded my deposit. That's when I realized I made the error & recorded that partial payment. After receiving against my invoices, I make the customer inactive because we're finished with that customer. So... when I click "undo" QBO is asking me to "make the customer active" to undo. I'm assuming I would have to "undo" all 32 customers, start over & redo my deposit?? Is that right?? If so, seems like a lot of work. I may just "add back" & then do a GE to remove the partial payment from my register. Let me know your thoughts.

Thanks again!

Terms & ConditionsAccessibility statement