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Picea
September 4, 2024
Question

QBO: Payment and invoice info are sent to incorrect email address

  • September 4, 2024
  • 1 reply
  • 0 views

When I receive a direct deposit to my QBO checking account (Green Dot Bank), I am notified via my personal email address. Yet all of my QBO info is updated with my business email address. I would much prefer to receive those notifications at my business email. No matter where I look, I cannot find any reference to my personal email address in QBO. I know that I am missing it somewhere, but can someone direct me to the correct place?

 

Settings that have the correct email address listed:

QBO > Account & Settings > Contact Info > Email address

QBO > Account & Settings > Communications with Intuit > Marketing Preferences > Sign-in & Security > Email address

QBO > Manage Users > Email address

 

1 reply

MsNorthPND18
MsNorthPND18
September 4, 2024

I'm ready to assist you, @Picea.

 

First, log in as the Master Admin and update the email address in your merchant account.

 

Here's the process:

 

  1. Go to your Merchant account.
  2. Select Account, then choose Setting & Alerts.
  3. Then select Email Alert.
  4. Then after making changes, select Submit.

 

If it's the same, be sure to look at your Account.

 

  1. Select Account, and go to the Account Profile.
  2. Then choose the Contact information section. Then, choose Edit.
  3. Then after making changes, select Submit.

 

Get to know more about changing your QuickBooks Payments account information through this article: Change your business info for your QuickBooks Payments account.

 

I'm also adding this article to learn more about updating account information in your Merchant Account: Update business and account info.

 

If you have other questions about changing your account information, feel free to go back to this thread.

 

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