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NO_SPN
November 15, 2021
Question

QBO update payment, duplicate charges, no interface feecback

  • November 15, 2021
  • 1 reply
  • 0 views

Today I had to update my payment method for Quickbooks (new card had been issued). Whoever designed the screens that guide this process should be placed in a burlap bag and beaten, and here's why:

 

When updating your payment method, the confirmation button says "Save and Use this card." After clicking this button, nothing happens. No visual feedback occurs. And the card wasn't added. So, I went back and added my card again. Sure enough, an hour later my bank account balance is BEYOND ZERO. It turns out that all my attempts were indeed transacting, but with absolutely no confirmation or notifications.

 

The correct way to update your billing:

Settings (gear icon) > Account and Settings > Billing and Subscription

 

If you want anger and a depleted bank account:

My Avatar Icon > Manage your Intuit Account > Products and Billing

If you update from this path, you will encounter the poisonous screen I mentioned above.

 

Has anyone else experienced this glitch?

Please address this issue immediately.

1 reply

RenjolynC
RenjolynC
November 15, 2021

Hello, NO_SPN.

 

If that situation happened to me, I would also feel the same.

 

Updating or changing the payment method is usually done in the Account and settings page. You can check out this article for reference: Manage billing, payment, and subscription info in QuickBooks Online.

 

As for the issue you've encountered in the Manage your Intuit Account page, I'd recommend contacting our Customer Care Team. They have more tools to investigate what's causing this behavior. 

 

Please take note that our support hours for QuickBooks Online Plus, Essentials, Simple Start, are from M-F 6:00 AM to 6:00 PM PT and Saturday 6:00 AM to 3:00 PM PT. With QuickBooks Online Advanced, we are available any time, any day.

 

You can check this article for reference: QuickBooks Online Support.

 

Here's how you can reach out to our support agent:

 

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Help window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Choose either Start a chat or Call us.

If you have the new QuickBooks Assistant help update, you can follow these steps:

 

  1. In your QuickBooks Online account, go to the Help > Assistant.
  2. Type Talk to a human and click the Contact a human button.
  3. Select Live Chat / Call me back.

In case you need help with other task in QuickBooks Online, you can visit our general help topics page. Just type your concern in the search field and this page will route you to the related help articles, Community discussions, video tutorials and more.

 

You're welcome to post a reply on this thread if you have more questions or need help with other concerns. We're always available to help you out. Take care and stay safe.

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