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SteveTreasurer
July 8, 2024
Question

QBO very slow today

  • July 8, 2024
  • 1 reply
  • 0 views

I  checked the regular parameters -- my internet is working fine, my machine greatly exceeds requirements, etc. Can someone on the QBO side pass along a request to improve performance? It is nearly impossible to get work done. 

    1 reply

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    Carneil_C
    July 8, 2024

    I'd also feel the same way, Steve.

     

    I recognize the urgency of getting this fixed. I'll add some troubleshooting actions so you can work with QBO seamlessly.

     

    First, I appreciate the alternatives you've performed to get around this issue. Another workaround is to use Google Chrome when logging into your QBO account. Thus, it's what Intuit suggests to get the best experience possible. You'll also want to ensure you're using the latest release by going to the Chrome menu and selecting Help, then About Google Chrome. 

     

     

    To learn more about fixing speed issues in QBO, check out this guide: Why is my QuickBooks Online slow?

     

    In addition, bookmark these resources for complete details when reconciling your account in the future:

     

     

    Please let me know if you have additional questions or concerns with your QBO performance. You can reach out to the Community at any time. Take care.

    S
    SteveTreasurerAuthor
    July 9, 2024

    using Chrome, incognito; machine far exceeds standards indicated by Intuit; internet connection has blazing speed; tried all of the suggested troubleshooting. The trouble is clearly on the QBO side. Would appreciate if you could escalate directly to the engineers. As you know, phone support is paid to not escalate. Maybe you are paid the same way?

    Hopefully the engineers have received feedback from more customers and are working on a solution.

      Candice C
      Candice C
      July 9, 2024

      Hey there, @SteveTreasurer. 

       

      Thanks for reaching back out and letting us know how those steps went. 

       

      I also want to recommend two other troubleshooting steps to help resolve the problem: 

       

       

      If these instructions don't work, I recommend contacting our Customer Support Team to check your account on the back end to see why the slowness is occurring. Here's how: 

       

      1. Go to the Help icon in the top right-hand corner. 
      2. Press the Contact Us button. 
      3. Enter your question and tap Let's talk. 
      4. Scroll down and choose to Get a callback. 

       

      Keep us updated on how the instructions go. I'm only a post away if you need me again. Take care! 

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