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EricLorenzMT
March 8, 2021
Question

QBOnline usability issues

  • March 8, 2021
  • 1 reply
  • 0 views

I am having severe usability issues with QB Online and hoping I can get someone to help me. Now some might be asking- why don't you chat or talk with someone through help? That's the first issue! When I am logged into QB Online, and click on the help icon in the upper right corner, the window will start to appear, but it will be blank. If I can get it to appear, frequently it will only partially appear or stop responding.

 

Also, when logging into QB Online, sometimes it will take *minutes* for anything to appear on the screen after logging in, or nothing will appear. I can see the side menus and if I click on one, I can sometimes get the window to fill out then it will seem to work OK. sometimes it will work normally only after logging out then back in 2-3 times. It seems to have gotten worse over time. I have cleared my cache and cookies multiple times. All other programs on my laptop work fine. 

 

Is anyone else having these issues? Thanks.

 

Eric

1 reply

JoesemM
JoesemM
March 8, 2021

 

I appreciate you for sharing detailed information about your concern and sharing steps to get this resolved, @EricLorenzMT.

 

While QuickBooks Online is a web-based service, it also relies on your computer or device’s processing power, the amount of available memory (RAM), and the bandwidth of your Internet connection to perform as intended.

 

I recommend using the Google Chrome browser to get the best browsing experience. We'll also have to make sure that we're using the latest release. We can check it by going to the Chrome menu and selecting Help, then About Google Chrome.

 

Another thing to consider is the operating system (OS). It's advisable to keep your OS updated and meet or exceed the system requirements for QuickBooks Online.

 

Here's an article for the detailed steps: Why is my QuickBooks Online slow?

 

Also, we didn't receive any reports about the usability issues in QuickBooks. In case you want to get in touch with our Customer Support Team, you can utilize our QuickBooks Online (QBO) test drive and use it to reach them. Refer to this article to access our QBO test drive: Test drives QuickBooks Online.

 

Once done, you can follow the steps below on how to reach them:

 

  1. Click the Help menu and select Contact Us.
  2. Provide a short description or tell us specifically how we can help you, then click Let's talk.
  3. Click Get a callback.
  4. You also have the option to click Message an agent if you want a chat agent instead.

 

To ensure we address your concern on time, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM until 3:00 PM on Saturday. For more details, please browse through this article: Support hours and types. 

 

For future reference, I suggest visiting this website: QuickBooks Online (QBO) Tutorials. This link contains step-by-step videos about effectively managing your QBO account, invoices, income, expenses, banking, and inventory. 

 

I'm always here ready to help if you need anything else in running your business in QuickBooks. Take good care.

 

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