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T
Tom208
December 2, 2022
Question

QBs Online Account

  • December 2, 2022
  • 1 reply
  • 0 views

When I log into my QBs Online, it automatically brings me to another company account which is not mine. I am unable to do anything since it is not my account and I am not the administrator? I think an old client of mine had set my email account to their QBs Online account. As a result, I cannot delete their account from my profile? How do I delete their company from my QBs account?

Thanks in advance. Tom.

    1 reply

    MJoy_D
    MJoy_D
    December 3, 2022

    Thank you for posting here in the Community, Tom.

     

    I can share some information about removing a company file from your QuickBooks account.

     

    To totally delete their company file from your account, contact their primary or company admin and request that you be removed as a user. You can provide them with this article: Add and manage users in QuickBooks Online. 

     

    Here are also some video tutorials that can help achieve tasks in QuickBooks: Video tutorials for QuickBooks Online.

     

    If you require additional assistance in removing a company file from your QuickBooks account, let me know by responding below. Keep safe, and enjoy the rest of the week!

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