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April 2, 2024
Question

QBs Online Will Not Allow me to Edit Company Name

  • April 2, 2024
  • 1 reply
  • 0 views

QBs Online will not allow me to edit/correct the company name. Gives the following error message, "An application error has occurred while processing your request: -955"

 

1 reply

April 2, 2024

Thank you for bringing this to our attention, Frank. I'm here to help you get rid of this error to edit your company's name.

 

Based on our investigation, we've received similar reports about getting errors when editing the company name in QuickBooks Online(QBO). With that being said, I recommend getting in touch with our support team to add your name to the list of affected users and receive email updates on the progress of the issue. 

 

Here's how to contact our live support team: 

 

  1. Click the (?) Help icon in the upper right-hand corner of the dashboard.
  2. Select Talk to a Human.
  3. Enter a short description of your concern and press Enter.
  4. Click on I still need a human.
  5. Select Contact Us to connect with our live support.
  6. Choose Get a callback.

 

You may also check out this article to learn about the options for user roles and access permissions in QBO: User roles and access rights in QuickBooks.

 

I appreciate your patience as we work through this. Please keep me posted on how the contact goes, or leave a comment below if you need more help. Take care!