Skip to main content
R
Roderick1
November 27, 2022
Question

Quick book self-employed

  • November 27, 2022
  • 1 reply
  • 0 views

I just initially signed up for quickbooks subscription to get a self employed discount as a uber I entered my debit card information and it drafted 6.99 out of my bank account for the promotion. However, it will not let me log into quickbooks self-employed. It gives me an error message of GraphQl errors

    1 reply

    S
    SashaMC
    November 28, 2022

    Hello Roderick1,

     

    Welcome to the QuickBooks Community! I am more than happy to help you out here. First, let's start by doing some app troubleshooting steps. If you have an Andriod system ( or IOS systems start from Step 2), follow this:

     

    1. Clear the app's cache (Phone Settings > Apps > QuickBooks > Storage > Clear Cache)
    2. Check for app updates
    3. Reinstall the app
    4. Log out and back in
    5. Reboot the phone
    6. Switch to a different wi-fi or mobile network
    7. Check for iOS/Android updates

     

    Another step I would like you to do is log into the QuickBooks Self Employed website to see if you can access your account. Doing this will confirm whether it is app specific or an account setup issue. 

     

     

    I will be looking out to your response to assist you further! See you soon! 

    Terms & ConditionsAccessibility statement