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J
Jwilson1515
March 8, 2023
Question

QuickBook Billing & Subscription page is unresponsive

  • March 8, 2023
  • 1 reply
  • 0 views

My bank merged with another bank, so my old card used to pay my QB subscription no longer works. I am trying to update my card information with QB, but when I click through to Account and Settings it freezes up and the page becomes non-responsive. Sometimes the Account and Settings page won't freeze, and I can go to Billing & Subscription but that freezes up 100% of the time. This does not allow me to update my payment info.

 

I have tried Chrome and Edge browsers, and I have tried from my laptop and phone.  I did a live chat and the person could not help at all. I tried calling the number he gave, but the number said to login and go back to help on-line. How am I to resolve this problem? 

1 reply

K
Kevin_C
March 8, 2023

Let's work together to fix the issue of why you're unable to access the Billing & Subscription page of QuickBooks Online (QBO), Wilson.

 

I appreciate you taking the time and initiative to perform some troubleshooting steps, such as using other supported browsers. 

 

Since the issue persists, I suggest navigating to the Accounts and Settings through a private/incognito window. The private window will not save any history and doesn't use the existing cache files, which makes it a good place to determine if this is a browser-related issue. To start incognito mode, use these keyboard shortcuts:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

If you're able to access the Billings & Subscription page using a private browser, update your card information and then go back to your regular browser and clear its cache. Clearing the cache or cookies is the best way to get a clean slate for your browser.

 

However, I'd recommend reaching out to our Technical Support Team if the problem continues. They're equipped with the tools to perform a screen-sharing session to investigate this behavior further.

 

Furthermore, feel free to save these resources that will help you with personalizing your QBO account to whatever you need to change:

 

 

I'm always around to lend a hand if you need more help updating your billing information or anything else related to QuickBooks. Have a good one!

J
Jwilson1515Author
March 9, 2023

Thank you for the reply, I will give these a try and report back

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