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A
arkvalleyinfo
December 11, 2018
Question

QuickBooks 2014 for Mac is asking for a migrated administrator password and one was never set up.

  • December 11, 2018
  • 4 replies
  • 0 views
I am trying to log into my QuickBooks 2014 company file.  I created it new in QB 2014, I did not convert it from a previous version.  I never assigned passwords to the company file.  Now when I try to log in, it wants a migrated administrator password and I do not have one.

4 replies

S
SkinnyRaven
December 11, 2018

Thats odd. Have you tried your Mac password? You are convinced you are opening the correct file?

A
arkvalleyinfoAuthor
December 11, 2018
Yes, I have tried my Mac password.  I am also opening the correct file.
I
IntuitBrooks
December 11, 2018
Did you convert it from QuickBooks Windows?  Have you turned on Multi-User?
A
arkvalleyinfoAuthor
December 11, 2018
No, it was not converted from Windows or an earlier QB version.  It was a brand new company file created in QB for Mac 2014.  No, no multi-user or any password set during setup.
G
gisela1
August 16, 2019

i cannot log in to my file, asking for migrated user password?

 

C
Catherine_B
August 16, 2019

Hi gisela1, 

 

A Migrated Administrator password is created when upgrading from prior version of QuickBooks for mac. The owner password on the file is attached to the new Migrates Administrator user. 

 

If the file you've convert from QuickBooks Desktop is asking for a password that wasn't set up before, we can reset it. 

 

You can check out this reference for more details on how users and passwords work in QuickBooks for Mac. 

 

Reach out to me if you need anything else. 

S
suechef
December 28, 2019

I have a similar question. All help is appreciated.

I am the sole administrator for 2 companies. I migrated QB originally from Windows and purchased QB2014.  Today I purchased QB Business2020 and registered the purchase online.

I forgot my 2014 password a long time ago and accessed QB2014 by using the Forgot Password question.  I checked the password in my Keychain access and it does not allow access. When I sign in QB2020 as a Migrated Admin I can no longer access the password question and get this error "Quickbooks could not verify your information. Make sure QB is registered (it is) with a valid license number and email address (it is) and that your computer is currently online". So I am stuck going nowhere.

 

I need help resetting the password.
Thanks so much.



N
Noodles
January 19, 2023

So How di you solve the Migrated admin problem I have 2016 with same issue

 

MaryLandT
MaryLandT
January 19, 2023

Thank you for joining this thread, Noodles.

 

I can provide the steps for locating the old admin password so you unlock the file when migrating it. May may start by going back to the old computer where QuickBooks was originally installed. 

 

From there, locate the password if it is stored in the OS X keychain.

 

Here's how:

 

  1. From the Finder menu, select Go, then Utilities.
  2. Double-click Keychain Access.
  3. Select Passwords from the Category list on the left side of the window.
  4. Locate the keychain with the name QuickBooks User Password. Double-click to open.
  5. Select Show Password.
  6. When prompted, enter your OS X user account password, then click Allow.
  7. Take note of the password.

 

Once you have the old password, enter it as the Migrated Administrator password during the migration. If you're unable to locate the password, reset it.

 

If still won't work, contact QuickBooks Desktop for Mac by following the steps below.

 

  1. Open QuickBooks.
  2. Go to Help, then hit QuickBooks Help.
  3. Click Contact Us.
  4. Give a brief description of your issue, then Continue.
  5. Sign in to your Intuit account and choose Continue and then Continue with my account.
  6. We'll email you a single-use code. Enter your code and Continue.
  7. Choose to chat with us or Have us call you.

 

If you can't get into your product, use this site to get in touch with our Live Support Team: Contact Us. They'll get you up and running again.

 

Let me know how the contact goes by commenting below. I'll stay around until you're able to get the Migrated Admin password. Take care always!

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