Quickbooks 2016 checking account has crashed; unable to log in. Need help setting up anew, pls.

Hello there, bobsheridan01.

Are you referring to your checking account not updating or not downloading recent transactions? First, you'll want to check your bank's website if there's maintenance. Within the system, you can refresh the bank accounts. Here's how:

1. Log in to your account.
2. Click the Gear icon and select Bank accounts.
3. Select Refresh all.

Then, you can look into the Transactions page. If you're unable to see your transactions, you can perform a few troubleshooting steps to isolate these kinds of issues. Log in to your account using a private browser. If everything works as expected, you can switch back to the main browser and clear the cache. Other supported browsers can also help you get rid of the unusual response. 

You'll want to use these links for future reference in handling your bank transactions: 

• Manually add transactions in QuickBooks Self-Employed
• What to do if you get a bank error or can't download transactions in QuickBooks Online

I'll be around the corner to help if you need anything else. Take care and have a good one!