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R
R K
July 24, 2023
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QuickBooks App

  • July 24, 2023
  • 2 replies
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How do you clear the cache while in QB app?   

 

I was told that I had to uninstall and reinstall the program.  Isn't there an easier way to do this?  My account does get sluggish from time to time so I have done this a couple of times.  Clearing browsing data and cache through Google tools does not work.  I hope I just missed the memo on this...

 

Thanks, RK

 

 

Best answer by FateCandylaneT

Thanks for getting back in on this thread, RK. I understand the inconvenience of going back and forth, and I've come to ensure this gets sorted out when clearing cache on your QuickBooks mobile app.

 

With the steps shared by my colleague above, you can select the option Reset App Data on your device and follow the on-screen steps. Also, you can perform some fixes on any app-related issues to rectify stored cache data on your mobile app. Here's how:

 

  1. Change the Wi-Fi data connection on your device to 4G (this varies by device).
  2. Close and restart the app.
  3. Clear app data. To do this:
    1. Open your device Settings.
    2. Select Apps.
    3. Choose the QuickBooks app from the list, then select Storage.
    4. Select clear data.
  4. Power down and restart your device.

 

Additionally, you'll want to consider opening your QuickBooks Online account in a webpage browser on your device. You can access your account and continually perform your QuickBooks tasks from there.

 

Moreover, I'm sharing this guide to help you set up and manage mileage tracking for your business vehicle trips. 

 

We're always ready to back you up if you require additional assistance managing your QuickBooks account. Feel free to leave a reply below and we'll get you covered at any time. Have a good one!

2 replies

J
JamaicaA
July 24, 2023

Good day, @R K.

 

I understand that uninstalling and reinstalling require a lot of time and effort. Your attempt to fix the sluggish behavior of the app is appreciated. Not to worry, I have the steps to verify if its data is causing this odd behavior.

 

Before proceeding, may I know what you're trying to do with the App? Are you completing invoices or tracking mileage? Please know that I'm eager to help you with any concerns.

 

The stored cache may cause unusual behavior in the QuickBooks app. It bugs down the performance. We can perform some troubleshooting steps to refresh data into its default state. This process plays the same role as clearing the cache from your web browser. 

 

If you're using an iOS, follow the steps below:

 

  1. Go to Menu ☰ and tap Help & Feedback.
  2. Tap Refresh Data.
  3. Click Refresh to confirm.

 

Otherwise, refer to this instruction for Android:

 

  1. Go to Menu ☰, then select More Options ⋮.
  2. Tap Settings, and click Refresh Data.
  3. Tap YES to confirm.

 

If the issue persists, uninstall and reinstall the mobile app. It's to ensure you get the most recent version of the application. To do so, refer to this page: QuickBooks Mobile App.

 

You can scan through this guide to learn more about attachments: Add or delete attachments in QuickBooks Online. It will walk you through how to attach a document for a vendor or customer profile and transactions.

 

Drop a comment below if you have other concerns aside from clearing the QuickBooks app's cache. I'm always here to help. Take care.

R
R KAuthor
July 24, 2023

Thanks for that information.  However, when I am at the menu, selected Help, dropdown says:

Keyboard shortcuts

Contact us

Reset App Data

Privacy

What's New

I am using the QB app.  The option "Feedback - refresh data" is not under Help"

 

Please let me know where I can find "this option".  

F
FateCandylaneTAnswer
July 24, 2023

Thanks for getting back in on this thread, RK. I understand the inconvenience of going back and forth, and I've come to ensure this gets sorted out when clearing cache on your QuickBooks mobile app.

 

With the steps shared by my colleague above, you can select the option Reset App Data on your device and follow the on-screen steps. Also, you can perform some fixes on any app-related issues to rectify stored cache data on your mobile app. Here's how:

 

  1. Change the Wi-Fi data connection on your device to 4G (this varies by device).
  2. Close and restart the app.
  3. Clear app data. To do this:
    1. Open your device Settings.
    2. Select Apps.
    3. Choose the QuickBooks app from the list, then select Storage.
    4. Select clear data.
  4. Power down and restart your device.

 

Additionally, you'll want to consider opening your QuickBooks Online account in a webpage browser on your device. You can access your account and continually perform your QuickBooks tasks from there.

 

Moreover, I'm sharing this guide to help you set up and manage mileage tracking for your business vehicle trips. 

 

We're always ready to back you up if you require additional assistance managing your QuickBooks account. Feel free to leave a reply below and we'll get you covered at any time. Have a good one!

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