Quickbooks Checking

I need to speak to someone about how I opened a QB Checking account and set my autopayroll to come out of that account. I set up a regular transfer from my business checking acct to the QB acct to ensure that the money was always there. The first payroll went fine and the second did not go out, this was the week of Thanksgiving. I received several emails and even a couple of phone calls that I missed on one day while I was not available saying that I did not have the money in my account to cover payroll. Even if I did not have the money in my account, it was set to come out a different day, but the money was there. My auto payroll has been shut off. I've received multiple notices that I MUST wire transfer the total amount of my payroll (that was not paid) plus fees for NSF and I can't turn my auto-payroll back on. 
I called customer service at QBO. They said that they could see that the money was there and that this should have happened, but I have to contact the bank to sort it out? They had no number to call for the QB Checking account. I've tried searching everywhere for a phone number to speak to someone but I can't find one. I've responded to all of the emails I'm receiving and no one is answering me, as they are set as "Do Not Reply."
I'm not sure what to do at this point other than close my account and find a service that will not hold my payroll account hostage until I pay them thousands of dollars. 

TIA for any help.