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C
califmc
March 8, 2020
Question

Quickbooks Conversion Tool will nnot let me change User ID or enter a password. It has a permanent User ID of "Crystal". Is there a solution to this?

  • March 8, 2020
  • 1 reply
  • 0 views
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1 reply

M
Mark_R
March 8, 2020

I've got your back, @califmc.

 

You're unable to change the User ID when using the QuickBooks Conversion Tool to convert your company file. You only have the option to change the password.

 

Here's how:

 

  1. Open Sage and the company file you want to convert.
  2. Click Main and select Maintain.
  3. Choose Users, then Setup Security and select the Data Access/Crystal Reports tab.
  4. Select With the following login information.
  5. Click Change to set a new password.
  6. Once done, you can now close Sage.

To proceed with converting your company file, feel free to check out this article for the detailed steps and information: Use Sage or Peachtree conversion tool to convert to QuickBooks Desktop.

 

If you need further assistance with this matter, I'd suggest contacting our Phone Support Team. This way, they can check on your account in a secure environment and help you from there.

 

Please know that you can always get back to this post if you have any other questions. I'll be sure to get back to you. Have a good one.

C
califmcAuthor
March 9, 2020

This was the first thing I did, and the Conversion Tool has "Crystal" as the User ID and will not let me change it or the password.

Michael K
Michael K
March 9, 2020

Hey, @califmc.

 

I recommend reaching out to our QuickBooks Desktop Support Team, as they'll be able to share your screen to determine what is causing the problem. Getting in touch is super easy and takes only a moment.

 

  1. Open QuickBooks.
  2. Go to Help, then QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Give a brief description of your issue, then hit Continue.
  5. We’ll provide you a few support options. Choose which one is best for you.

 

Let me know if you have any other questions by using the Reply option below. I'm here to help.

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