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Anonymous
March 20, 2018
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Quickbooks Desktop Freezing Up

  • March 20, 2018
  • 8 replies
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I have having severe issues with my QB freezing up when I am using it.  It seems like I have the same issue running reports or entering transactions.  My file size is around 80MB, so I don't think that's the problem.  Any ideas from anyone?  The only thing I can see that may be an issue is that I store my company file on a jump drive so that I can access it on multiple computers.  

Any help is appreciated!  I'm about to lose my mind!

    Best answer by AlcaeusF

    Thanks for dropping by the Community, eddamon.

     

    Have you already checked the article that @MorganB provided? If so and you are still having the same issue I can provide another troubleshooting step that may help fix this issue.

     

    We'll want to run the QuickBooks Install Diagnostic Tool (QBInstall Tool). This will help us identify any component issues related to your QuickBooks Desktop. Here's how:

     

    1. Download the QuickBooks Install DiagnosticTool.

    2. When prompted, save the file to the local Desktop.

    3. Close any open programs and run the QBInstall Tool.
    Note: It may take up to 20mins to complete, depending on your internet speed and computer's performance.

    4. Restart the computer after running the tool to ensure the components are properly updated.

     

    Please refer to this article for more information: QuickBooks Desktop won't open, has stopped working, or not responding.

     

    If the problem continues, you'll need to try other solutions provided in the article above.

     

    Please let me know how it goes by leaving a comment down below or click the Reply button. I'll be around if you need further assistance.

    8 replies

    MorganB
    MorganB
    March 20, 2018

    Hey there acagwinsc,

     

    Welcome to the Community. I'm happy to offer my assistance to keep your account from freezing up.

     

    I first recommend clearing the cache within Internet Explorer, which connects to your Desktop account. The cache can become bogged down with excess data, therefore slowing down the system. Steps on the clearing process can be found here: https://community.intuit.com/articles/1145697-how-do-i-clear-the-temporary-internet-files-and-cache.

     

    Additionally, you may want to consider rebuilding and verifying your data in case there's any damage. More information on doing so can be found in this article: https://community.intuit.com/articles/1501314-resolve-data-damage-on-your-company-file.

     

    This will get you back up and running. Keep up the great work and please let me know if you have any other questions.

    E
    eddamon
    June 8, 2018

    I am having more and more freeze ups with QuickBooks Desktop Accountant 2018.  Can't pin it down to one thing, but it is very frustrating and time consuming to use task manager which sometimes will resolve the frozen window so I can restart QB and other times having to restart the pc.

    AlcaeusF
    AlcaeusFAnswer
    June 8, 2018

    Thanks for dropping by the Community, eddamon.

     

    Have you already checked the article that @MorganB provided? If so and you are still having the same issue I can provide another troubleshooting step that may help fix this issue.

     

    We'll want to run the QuickBooks Install Diagnostic Tool (QBInstall Tool). This will help us identify any component issues related to your QuickBooks Desktop. Here's how:

     

    1. Download the QuickBooks Install DiagnosticTool.

    2. When prompted, save the file to the local Desktop.

    3. Close any open programs and run the QBInstall Tool.
    Note: It may take up to 20mins to complete, depending on your internet speed and computer's performance.

    4. Restart the computer after running the tool to ensure the components are properly updated.

     

    Please refer to this article for more information: QuickBooks Desktop won't open, has stopped working, or not responding.

     

    If the problem continues, you'll need to try other solutions provided in the article above.

     

    Please let me know how it goes by leaving a comment down below or click the Reply button. I'll be around if you need further assistance.

      T
      taggerwear
      July 3, 2018

      We too are having difficulty. Desktop version 2018 - we just updated, one computer works the other is freezing just after the file is logged into. 

      ClayJ
      ClayJ
      July 3, 2018

      Hey there, @taggerwear. 

       

      Have you had a chance to try the steps provided by @MorganB, and @AlcaeusF? If you have and you're still having issues, allow me to provide another alternative. QuickBooks has the ability to compress your company file into a portable copy. This file format is easier to transfer via email or through an external storage device. This also helps to fix latency issues within the file. To do this, please follow the steps below:

       

      Create a portable company file

      • From File in the upper left-hand corner, click Create Copy.
      • Choose Portable company file then Next.
      • Select the location where you want to save the portable copy.
      • Click Save and OK.

      Restore portable company file

      • From File in the upper left-hand corner, click Open or Restore Company.
      • Choose Restore a portable file then Next.
      • Select the portable copy (.qbm) then Open.
      • Read through the Where do you want to restore the file? page then select Next.
      • Choose the location where you want to restore your portable file.
        Note: You can change the name of the portable file to prevent it from overwriting your existing file.
      • Select Save.

      Note: you may need to reattach any documents you had attached before creating a portable copy. You can find more information on that here.

       

      Just in case you need it, I'm attaching the article that goes over portable files here. If you're still experiencing performance issues with your company file, there may yet be something else going. Once you have a moment to try out these steps, comment back with your results. I'll be on standby here waiting for your response.

      D
      Dlroyal
      February 28, 2020

      My Quickbook freezes up when I email invoices. I heard there should be an update to fix it, but I haven't had any updates lately. Has anyone heard about this?

      G
      GraceC
      February 28, 2020

      Hello there, @Dlroyal.

       

      You can use the QuickBooks Refresher Tool to perform a mini repair of your QuickBooks Desktop.

       

      Here's how:

      1. Close all QuickBooks Desktop version.
      2. Download the QuickBooks Refresher Tool.
      3. Save the file on your desktop.
      4. Run the QBRefresher tool.
      5. Re-open QuickBooks Desktop.

      If the issue persists, you can follow the additional steps outlined in this article: Solutions for when QuickBooks stops working.

       

      From there, you shouldn't have any further issues after running the tool.

       

      Please let us know if you have any other questions with QuickBooks Desktop. We're always here to help.

      R
      rowmic
      February 22, 2021

      I had the problem as well.  It was a lot of different versions (changing the date on the time sheet, opening the check register), but the consistency was this:  Opening a new window in QB 2019 desktop pro, and having the program running on my 2nd monitor (which was a tv and was not the primary monitor).   When I keep the program running on the primary monitor, i had no issues.

      M
      Mr Gee
      June 25, 2022

      When I first upgraded to Quickbooks 2021 Pro I couldn't get into my Bank feeds.  I have since been able to login and do my banking, but now I'm freezing up when I leave the Bank feed.  At this point I can't do anything, and need to use my Task Manger to close Quickbooks because it is totally locked up.  Any suggestions?

      L
      LollyNino_C
      June 25, 2022

      Hello there, @Mr Gee. Welcome to the Community. I'm happy to offer my assistance to keep your account from freezing up.

       

      Let’s run the QuickBooks Refresher Tool to fix minor issues with the software. Make sure to end all the processes running in the background before performing the steps below. 

      1. Close QuickBooks Desktop.
      2. Download the QuickBooks Refresher Tool and save it on your desktop.
      3. Run the tool.
      4. Open QuickBooks again.

      If the issue persists, run the QuickBooks Install Diagnostic Tool. This will automatically diagnose and fix issues with the program's Microsoft components. Here's how:

       

      1. Download the QuickBooks Install Diagnostic Tool and save it to the locate desktop.
      2. Close all open programs and run the Tool.
      3. Once done, restart the computer to ensure the components are correctly updated.

      Also, you can follow the additional steps outlined in this article: Solutions for when QuickBooks stops working. 

       

      That's it! Give this a try and let me know how it goes in the comment section below. I'm always here should you have any follow-up questions or concerns about QuickBooks. Take care and have a wonderful rest of the day.

      M
      Mr Gee
      June 26, 2022

      That did the trick.....Thank you very much. 

      K
      Kevin_C
      June 27, 2022

      You're most welcome, @Mr Gee.

       

      I'm glad that the steps given by my colleague have solved the freezing issue with your bank feeds. 

       

      Also, you can always visit our Help articles page for reference. There, you can read some of our helpful articles that will guide you through your future tasks.

       

      If you have other QuickBooks concerns, please let us know. We're always available to help you.

      R
      Richard860
      August 16, 2023

      I sure hope that my Quickbooks Desktop Pro 2019 is not freezing up all the time because support for it has stopped and to upgrade means paying a monthly fee instead of just being able to do a one-time purchase for the upgraded program. That would be wrong. I tried all the fixes and nothing is helping. Seems to be a big problem out there, you would think there would be a download available to fix the problem.

      Fiat Lux - ASIA
      Fiat Lux - ASIA
      August 16, 2023

      @Richard860 

      Which Windows OS do you run? Win 10 or 11?

      Have you tried to reinstall your QB?

      How big is your file size?

      C
      clfp
      August 16, 2023
      Original commenter did not share additional details
      S
      ssawyer1
      October 17, 2023

      I am having this problem with QB desktop 2023. Was on the phone with support for 3 hours last week with no resolution. When I am in my own office where I have Windows 10 I have no problem with freezing but still have problems printing the reconciliation so I have to go into reports, banking previous and select the reconciliation, but I will only get the pages after page 1. Go to a clients office and it freezes when printing a reconciliation and I then have to close the program and reopen. I also can't select save as pdf. Ran the QB tool and that doesn't work either.  Don't have problems with checks or reports...

       

      Fiat Lux - ASIA
      Fiat Lux - ASIA
      October 17, 2023

      @ssawyer1 

      How big is your file size?

      Try opening the sample file. Did you encounter the same problem?

      S
      ssawyer1
      October 17, 2023
      Hello Fiat Lux

      105K kb

       So opened the sample company and did the bank reconciliation. It printed page 1 only and froze... This is what my computer does at home but doesn't freeze (Microsoft version 10). Now here at my clients it just freezes (using Microsoft 11).
       
      Thanks
      Sandy
      269-979-8888
       
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