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E
enesaygun
March 1, 2023
Question

Quickbooks is asking me to resubscribe although I am already subscribing and paying every month

  • March 1, 2023
  • 1 reply
  • 0 views

Hello everyone,

 

I just wanted to log into my account to get ready for the tax return, my Quickbooks Self-Employed is asking me to resubscribe to my account with a "Welcome back! Thanks for giving another try. We've got three great options for you" message. I've been paying monthly and the last time I paid was Wednesday, February 22nd, 2023. I don't know why it is asking me to re-subscribe. I believe if I do, it will take money from my bank account right away.

 

I don't know what should I do. I'm looking for a little help. 

 

Thanks in advance!

1 reply

KlentB
KlentB
March 1, 2023

I'm here to ensure that you can get back to work at the end of the day, enesaygun.

 

Once the payment is processed, your plan will normally be reactivated shortly. Although some subscriptions need to be manually reactivated by our support, especially if it requires further verification or there's a system delay. 

 

That said, I recommend getting in touch with our Customer Care Team. This way, we'll be able to pull up your account in a safe session and activate it for you. Here's how to connect with us:

 

  1. Go to the Help icon, then select Contact Us.
  2. If you’re using the QuickBooks Self-Employed app, tap the Plus button and select Ask QB Assistant.
  3. Enter “Talk to a human” in the search bar and click Continue.
  4. Choose Have us call you or Chat with us.

 

 

Additionally, here's an article that you can read to learn how to manage your plan and billing information: Make changes to your QBSE subscription.

 

Please keep us posted if you need additional assistance with preparing your tax return. We're always here to help you out, enesaygun.

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