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M
miag
February 14, 2024
Question

Quickbooks is down

  • February 14, 2024
  • 1 reply
  • 0 views

When we login to Quickbooks NONE of our accounts are accessible or available.  We have spent the better part of 9 hours over the past 3 days either on the phone or on hold with QB for resolution.  It has been escalated to engineering.  This problem has crippled our accounting systems and they, QB, have NO idea WHEN or HOW to fix it.  Is anyone else having this problem?  

    1 reply

    Bryan_M
    Bryan_M
    February 14, 2024

    Hi there, @miag.

     

    I see how challenging to your end when logging in to QuickBooks without seeing your accounts. On top of that, we appreciate your effort in contacting our care team to help you fix this. Let me share info and direct you to the best possible help.

     

    Currently, there's an existing investigation (INV-99640) about being unable to log in to QuickBooks because of the resubscribing billing error. With that in mind, I recommend routing back to QuickBooks Online (QBO) support to gain updates on your escalated case connected to the investigation. 

     

    If you want to update your Intuit login info, check out this article: Update or change your Intuit Account sign-in information.

     

    For additional questions about managing your QBO account, leave a comment below. I'll be willing to lend a hand. Keep safe.

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