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RodBurns
October 2, 2023
Question

Quickbooks keeps nagging me to renew my credit card

  • October 2, 2023
  • 1 reply
  • 0 views

The credit card I have on file for my Quickbooks Desktop annual subscription renewal expired last month.  A few weeks before that expiration, Quickbooks started popping up a notification at startup reminding me to update the expiration date.  Once I got my new card, I logged into my Quickbooks Account and did that.  The popup still keeps coming up.  I have even clicked the "I've already done that" button and it still keeps popping up every time I start Quickbooks.

 

What do I need to do to get this to go away?

1 reply

JaeAnnC
JaeAnnC
October 2, 2023

I appreciate you for raising your concern with us, @RodBurns. I'll be sharing some troubleshooting steps so you will no longer receive pop-up notifications about updating your credit card in QuickBooks Desktop (QBDT). 

 

I understand the frustration when a pop-up reminder appears repeatedly, even after accomplishing the required task. To eliminate it, please refer to these steps:

 

  1. Go to Edit and select Preferences.
  2. Click the General tab.
  3. Check the box next to Turn off pop-up messages for products and services, then select OK.

 

If the issue persists, I recommend utilizing the QuickBooks Tool Hub to resolve common issues. Before doing so, ensure to update the program to its latest release.

 

Furthermore, you can manage your QBDT account and services with the Customer Account Maintenance Portal (CAMPs). From there, you may review charges, update your payment method, change a credit card, as well as edit billing information and email addresses. 

 

Please don't hesitate to swing by the Community whenever you have any follow-up questions about removing the pop-up messages. We're only a few clicks away to assist you further. Take care and be well.

R
RodBurnsAuthor
October 2, 2023

That setting is already checked

MorganB
MorganB
October 2, 2023

Thank you for checking that, RodBurns.

 

Since the setting is already checked for the preferences in your QuickBooks Desktop account and the issue is persisting, I recommend reaching out to a member of the QBDT Support Team. Agents have specialized tools, like the ability to share your screen, to take a closer look to determine why the notifications are still appearing. Here's how to get in touch with the team:


1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
2. Choose Contact Us.
3. Give a brief description of your issue, then select Continue.
4. Sign in to your Intuit account and click Continue and then Continue with my account.
5. We'll email you a single use code. Enter your code and select Continue. (If you have more than one account, select the account you want to use and then Continue.)
6. Select to chat with us or have us call you.

 

The following article provides these steps if you ever need them again in the future: Contact QuickBooks Desktop Support

 

Please don't hesitate to reach back out if you have any other questions. I'll be here to help in any way that I can.

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