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sacpickers
September 29, 2022
Question

QuickBooks Live - Bait and Switch?

  • September 29, 2022
  • 1 reply
  • 0 views

I signed up for QuickBooks Live cleanup and paid the one-time advertised fee of $500. Then shortly after I was charged a prorated subscription fee for QB Live of $122.58 on top of $30 monthly sub. The ad seems more like a bait and switch. My books aren’t quite completed yet and I’m being asked to subscribe monthly to get my questions answered AND QB refuses to refund me for $122.58. Why would anyone have to pay monthly if it is a one-time fee and i haven’t built any trust in the final output of my service? This service has caused me more headaches than help. Hope someone can help, otherwise I just warn others to avoid QB Live.

    1 reply

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    Giovann_G
    September 29, 2022

    Hello, sacpickers.

     

    This isn't the experience we want you to have with QuickBooks Live Bookkeeping. I understand QuickBooks collaborates with an online bookkeeping service to provide one-on-one support from expert bookkeepers to clean up and set up your books, run and personalize essential reports, and ensure it is tax-ready when tax season arrives.

     

    I can share details on how you can request for refund for your QuickBooks Live Bookkeeping charges.

     

    To begin, you'll have to cancel your QuickBooks Live Bookkeeping subscription first to prevent future charges.

     

    Here's how:

     

    1. Go to the Gear icon.
    2. Select Account and settings.
    3. Click the Billing & subscription.
    4. Choose Cancel in the QuickBooks Live Full-Service Bookkeeping section.
    5. Confirm your cancelation in the next window.

     

    Check out this link for more details: Subscribe to or cancel QuickBooks Live Bookkeeping.

     

    After that, I'd recommend getting in touch with the QuickBooks Live Bookkeeping Customer Care team. This is to ensure that your cancellation is carried out successfully. They can also access your account in a secure environment and process any necessary refunds.

     

    In addition, I've added this article to learn more about QuickBooks Live Bookkeeping and the services they provide: QuickBooks Live Bookkeeping Service.

     

    If I can be of any further assistance, please don't hesitate to tag me in the comments section. Have a wonderful rest of the day.

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